Nguyễn Văn Vĩnh Hưng

Total Revenue Optimization:
▪ Room & villa:
○ Lead and implement strategies to maximize Revenue growth.
○ Develop tactical and strategic pricing for all guest segments and distribution channels.
○ Group controls and displacement analysis.
○ Manage and optimize OTA performance, pricing, content, traffic boost and travel ads.
▪ Other Revenue centers:
○ F&B: enhance performance of different outlets by maximizing capture ratio and average check.
○ Spa & Recreation: upselling strategies to capture revenue opportunities.
▪ Balancing revenue mix to maximize Total revenue.
Inventory Management:
▪ Oversee inventory management via Concerto and Opera PMS.
▪ Oversee Reservation department process and efficiency.
▪ Managing sellout strategies in partnership with Front Office and Sales department.
Data Management & Reporting:
▪ Master IHG business intelligence tools:
○ SBRP: Analyze and visualize revenue data for actionable insights. Develop accurate reporting systems and increase automation.
○ N2Pricing: IHG Revenue Management System to manage dynamic pricing and revenue opportunity.
○ Concerto: strategic analysis reporting and rate codes management.
○ Fornova: ensure rate parity to avoid revenue loss to third party channels.
○ Lighthouse: advance business & competitors insights.
○ Shiji Infrasys: POS reporting tools F&B and Spa outlets.
▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue performance and trends.
▪ Plan for and conduct weekly Revenue Generation (RevGen) meetings to develop tactical and strategic actions. Take part in P&L and shareholder meetings.
Forecasting & budgeting Leadership:
▪ Conduct Total revenue forecasting, ensuring accuracy within a 5% variance. Work closely with Finance to
drive profitability.
▪ Develop Total revenue topline budget proposals to balance between market potential and owner’s expectation. Report to and collaborate closely with the IHG Corporate office.

Key Responsibilities:
Inventory & Rate Management:
▪ Oversee inventory management for all three hotels, encompassing a total of 947 rooms and suites.
▪ Develop and implement effective rate codes, ensuring optimal revenue generation.
Data Management & Reporting:
▪ Utilize business intelligence tools (Revintel, IDEAS G3, Excel) to:
o Analyze and visualize revenue data for actionable insights.
o Develop accurate reporting systems and increase automation.
▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue
performance and trends.
Revenue Optimization:
▪ Implement strategies to maximize Revenue Generation Index (RGI) growth.
▪ Conduct competitive analysis using STR to identify opportunities for revenue growth and strategic pricing
adjustments, ensuring the hotel remains competitive.
Forecasting & budgeting Leadership:
▪ Develop complex forecasts, ensuring accuracy within a 5% variance.
▪ Prepare budget proposals. Report to and collaborate closely with the Rosewood Corporate office.
Revenue Management Initiatives:
▪ Assist in strategic pricing for all guest segments and promotion development.
▪ Plan for and participate in revenue meetings. Assist with preparation for shareholder meetings.
▪ Oversee and manage the revenue management department during a 6-month vacancy of the Head of
Revenue position including Conduct revenue meetings, develop strategic pricing.
Cross-Departmental Collaboration:
▪ Work closely with Resort Sales, Reservations, and Finance teams to implement revenue-generating strategies
for upcoming months.

 Inventory & Rate Management:
▪ Oversee inventory management for all three hotels, encompassing a total of 947 rooms and suites.
▪ Develop and implement effective rate codes, ensuring optimal revenue generation.
 Data Management & Reporting:
▪ Utilize business intelligence tools (Revintel, IDEAS G3, Excel) to:
o Analyze and visualize revenue data for actionable insights.
o Develop accurate reporting systems and increase automation.
▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue performance and trends.
 Revenue Optimization:
▪ Implement strategies to maximize Revenue Generation Index (RGI) growth.
▪ Conduct competitive analysis using STR to identify opportunities for revenue growth and strategic pricing adjustments, ensuring the hotel remains competitive.
 Forecasting & budgeting Leadership:
▪ Develop complex forecasts, ensuring accuracy within a 5% variance.
▪ Prepare budget proposals. Report to and collaborate closely with the Rosewood Corporate office.
 Revenue Management Initiatives:
▪ Assist in strategic pricing for all guest segments and promotion development.
▪ Plan for and participate in revenue meetings. Assist with preparation for shareholder meetings.
▪ Oversee and manage the revenue management department during a 6-month vacancy of the Head of Revenue position including Conduct revenue meetings, develop strategic pricing.
 Cross-Departmental Collaboration:
▪ Work closely with Resort Sales, Reservations, and Finance teams to implement revenue-generating strategies for upcoming months.

Telesale, ensure targets are reached talktime, test registers,
placement test takers
▪ Find and enroll new students.
▪ Acquire and understand customer needs and customize
their needs with suitable courses and products.
▪ Product presentation.
▪ Upselling advance course, follow up, persuade and treat
objections.
▪ Ensure KPI and Sale target with detail sale plan.
▪ Conduct placement test, demo class, consult and close
sale.

▪ Control, balance inventory between Opera and Central Reservation System. Rate codes management.
▪ Support manager to extract daily revenue reports for business insights.
▪ Acquire revenue management concepts, knowledges via Hilton University’s revenue courses