Revenue Leader tại IHG Hotels & Resorts - voco Quang Binh Resort

5/2025 → Hiện tại

Đồng Hới

Total Revenue Optimization: ▪ Room & villa: ○ Lead and implement strategies to maximize Revenue growth. ○ Develop tactical and strategic pricing for all guest segments and distribution channels. ○ Group controls and displacement analysis. ○ Manage and optimize OTA performance, pricing, content, traffic boost and travel ads. ▪ Other Revenue centers: ○ F&B: enhance performance of different outlets by maximizing capture ratio and average check. ○ Spa & Recreation: upselling strategies to capture revenue opportunities. ▪ Balancing revenue mix to maximize Total revenue. Inventory Management: ▪ Oversee inventory management via Concerto and Opera PMS. ▪ Oversee Reservation department process and efficiency. ▪ Managing sellout strategies in partnership with Front Office and Sales department. Data Management & Reporting: ▪ Master IHG business intelligence tools: ○ SBRP: Analyze and visualize revenue data for actionable insights. Develop accurate reporting systems and increase automation. ○ N2Pricing: IHG Revenue Management System to manage dynamic pricing and revenue opportunity. ○ Concerto: strategic analysis reporting and rate codes management. ○ Fornova: ensure rate parity to avoid revenue loss to third party channels. ○ Lighthouse: advance business & competitors insights. ○ Shiji Infrasys: POS reporting tools F&B and Spa outlets. ▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue performance and trends. ▪ Plan for and conduct weekly Revenue Generation (RevGen) meetings to develop tactical and strategic actions. Take part in P&L and shareholder meetings. Forecasting & budgeting Leadership: ▪ Conduct Total revenue forecasting, ensuring accuracy within a 5% variance. Work closely with Finance to drive profitability. ▪ Develop Total revenue topline budget proposals to balance between market potential and owner’s expectation. Report to and collaborate closely with the IHG Corporate office.

Assistant Revenue Manager tại New World Hoiana Hotels

6/2024 → Hiện tại

Duy Xuyen, Quang Nam

Key Responsibilities: Inventory & Rate Management: ▪ Oversee inventory management for all three hotels, encompassing a total of 947 rooms and suites. ▪ Develop and implement effective rate codes, ensuring optimal revenue generation. Data Management & Reporting: ▪ Utilize business intelligence tools (Revintel, IDEAS G3, Excel) to: o Analyze and visualize revenue data for actionable insights. o Develop accurate reporting systems and increase automation. ▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue performance and trends. Revenue Optimization: ▪ Implement strategies to maximize Revenue Generation Index (RGI) growth. ▪ Conduct competitive analysis using STR to identify opportunities for revenue growth and strategic pricing adjustments, ensuring the hotel remains competitive. Forecasting & budgeting Leadership: ▪ Develop complex forecasts, ensuring accuracy within a 5% variance. ▪ Prepare budget proposals. Report to and collaborate closely with the Rosewood Corporate office. Revenue Management Initiatives: ▪ Assist in strategic pricing for all guest segments and promotion development. ▪ Plan for and participate in revenue meetings. Assist with preparation for shareholder meetings. ▪ Oversee and manage the revenue management department during a 6-month vacancy of the Head of Revenue position including Conduct revenue meetings, develop strategic pricing. Cross-Departmental Collaboration: ▪ Work closely with Resort Sales, Reservations, and Finance teams to implement revenue-generating strategies for upcoming months.

Revenue Executive tại Hoiana Integrated Resorts - New World Hoiana Hotels

4/2022 → 6/2024 (2 năm 2 tháng)

Duy Xuyen, Quang Nam

 Inventory & Rate Management: ▪ Oversee inventory management for all three hotels, encompassing a total of 947 rooms and suites. ▪ Develop and implement effective rate codes, ensuring optimal revenue generation.  Data Management & Reporting: ▪ Utilize business intelligence tools (Revintel, IDEAS G3, Excel) to: o Analyze and visualize revenue data for actionable insights. o Develop accurate reporting systems and increase automation. ▪ Prepare daily, weekly, and monthly reports for senior management, effectively communicating revenue performance and trends.  Revenue Optimization: ▪ Implement strategies to maximize Revenue Generation Index (RGI) growth. ▪ Conduct competitive analysis using STR to identify opportunities for revenue growth and strategic pricing adjustments, ensuring the hotel remains competitive.  Forecasting & budgeting Leadership: ▪ Develop complex forecasts, ensuring accuracy within a 5% variance. ▪ Prepare budget proposals. Report to and collaborate closely with the Rosewood Corporate office.  Revenue Management Initiatives: ▪ Assist in strategic pricing for all guest segments and promotion development. ▪ Plan for and participate in revenue meetings. Assist with preparation for shareholder meetings. ▪ Oversee and manage the revenue management department during a 6-month vacancy of the Head of Revenue position including Conduct revenue meetings, develop strategic pricing.  Cross-Departmental Collaboration: ▪ Work closely with Resort Sales, Reservations, and Finance teams to implement revenue-generating strategies for upcoming months.

Tư vấn giáo dục tại Apollo English

2/2021 → 3/2022 (1 năm )

Đà Nẵng

Telesale, ensure targets are reached talktime, test registers, placement test takers ▪ Find and enroll new students. ▪ Acquire and understand customer needs and customize their needs with suitable courses and products. ▪ Product presentation. ▪ Upselling advance course, follow up, persuade and treat objections. ▪ Ensure KPI and Sale target with detail sale plan. ▪ Conduct placement test, demo class, consult and close sale.

Guest Service Officer & Reception tại Fusion Maia

4/2017 → 5/2018 (1 năm )

Da Nang

Reservation Agent tại Hilton Da Nang

11/2018 → 11/2019 (1 năm )

Da Nang

▪ Control, balance inventory between Opera and Central Reservation System. Rate codes management. ▪ Support manager to extract daily revenue reports for business insights. ▪ Acquire revenue management concepts, knowledges via Hilton University’s revenue courses

Reservation Executive tại ALTARA SUITES by RI-YAZ

7/2018 → 11/2018 (4 tháng)

Đà Nẵng

100 Hilton anniversary Quiz winner

6/2019

Giải thưởng kiến thức về tập đoàn kỉ niệm 100 năm

Hilton April 2020 Team member of the month

5/2020

Nhân viên xuất sắc nhất tháng của khách sạn Hilton Da Nang