UNIVERSITY OF ECONOMICS AND LAWS

Senior Sales Manager tại Wyndham Grand Phu Quoc

- Developed and executed leisure sales strategies across FIT, GIT, charter, and series segments in multiple markets, driving strong room night and revenue growth. - Prospected and secured new accounts through direct sales calls, site visits, and industry networking, expanding the client portfolio year over year. - Managed key travel agents, tour operators, and DMCs, increasing repeat business by 30 percent. - Negotiated contracts, rates, and group terms to improve ADR and maximize overall profitability. - Conducted hotel presentations and property inspections to convert leads into confirmed bookings. - Coordinated with Operations and Reservations to ensure smooth group arrivals and events, maintaining guest satisfaction scores above 90 percent. - Monitored market trends and competitor activity, adjusted pricing and tactics to consistently meet or exceed monthly and annual KPIs. - Led and coached Sales Executives and assumed full departmental leadership when acting as Assistant Director of Sales, ensuring 100 percent team target achievement.

Leisure & M.I.C.E Sales Manager tại Lotte Hotel Saigon

- Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, and direct mail. - Drives and manages group production through improved customer loyalty through excellent account management. - Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account. - Negotiates transient and group rates for assigned accounts. - Understands and is familiar with the fundamentals of assigned accounts. - Identifies new or existing markets/accounts that meet property sales strategy. - Be accountable for all targets and goals set for the area of responsibility. - Develops marketing intelligence, new product ideas, competition activities, new customer trends, and performance.

E-COMMERCE MANAGER tại Công ty TNHH TM DV Du Lịch Orchids

- Supervise the customer service unit of a hotel to ensure compliance with set standards of hospitality and customer service. - Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services. - Manage and monitor the implementation of e-commerce strategies. - Maintain complete knowledge of all the services a hotel provides so as to conduct successful sales. - Explain and notify clients of recent upgrades and available options for hotel services. - To control allocations and room inventory together with the Reservation Team. - Assist Marketing Team with ideas of Digital Marketing activities, social media, and other online presence. - Carry out research and analysis to identify new markets and business opportunities. - Assign job duties to hotel personnel and ensure effective performance of assigned tasks.

Receptionist - Supervisor tại Saigon Hotel

- Assist guests as the manager on duty - Welcome VIP and loyal guests - Assists with and oversees guest check-in and check-out of the hotel - Provides hotel guests with above-and-beyond service - Taking care of guests during and after their stay - Upselling and promote hotel rooms and services - Assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties. - Training for a new trainee in Front Desk Agent - Ensures that all front desk employees engage politely and attentively with incoming and departing guests.