Quang Nguyen

Quang Nguyen

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Giới thiệu bản thân

An adaptable and efficiency-oriented person with over 3 years of combined experience in business and hospitality management. An influential communicator is able to guide cohesive teams toward shared goals and advancement. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty.

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Thông tin cá nhân

Họ và tên
Quang Nguyen
Giới tính
Nam
Ngày sinh
05/02/1994, 30 tuổi
Địa chỉ
Da Nang City
Cập nhật
03/08/2022

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Đà Nẵng
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Tin học văn phòng
Time Management
Team Work
English

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

Glion Institute of Higher Education

International Hospitality Business - Thạc sĩ

Danang University of Technology

Electronic and Telecommunication - Đại học

FPT Polytechnic

Hotel Management - Cao đẳng

Kinh nghiệm làm việc

Guest Experience Maker tại Six Senses Resort & Spa

Nha Trang

In this role, I assume full responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards. I deliver an exceptional experience for guests and develop hosts to be the very best they can be. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure for my guests. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. I am available to make any reservations and special requests required by my guests.

Supervisor, Assistant Manager tại The Memory hotel

Danang

- Management: Supervised daily shift process ensuring all team members were adhering to standard operating procedures. - Operation: Trained, directed the workload, and coached and counselled all staff and resolved issues to ensure a quality operation.

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