Rachel Tran
Operation Manager
Hospitality and F&B professional with over 10 years of international experience across Australia, Vietnam, and Canada. Experienced in operations management, team leadership, guest service excellence, cost control, and business development. Recognized for a hands-on leadership style, strong problem-solving abilities, and a commitment to delivering exceptional guest experiences while achieving business objectives. Seeking an opportunity to contribute to a leading resort or hospitality organization in a management capacity.
Thông tin cá nhân
Họ và tên
Rachel Tran
Giới tính
Nữ
Ngày sinh
02/06/1991
Địa chỉ
113 Đường Thạnh Mỹ Lợi, P. Thạnh Mỹ Lợi, Tp. Thủ Đức, TPHCM
Cập nhật
21/06/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
I am seeking a management position within a reputable resort or hospitality organization where I can contribute my experience in operations management, team leadership, guest service excellence, and business development. My goal is to continue growing professionally while creating exceptional guest experiences, building high-performing teams, and supporting the long-term success of the organization.
Kỹ năng
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Quản lý 100%
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Training and Development 100%
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Tổ chức công việc 100%
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Professional Skills * Leadership & Team Management * Hospitality Operations Management * Food & Beverage Operations * Guest Relations & Customer Service Excellence * Revenue Management * Budgeting & Cost Control * Staff Training & Development * Strategic 100%
Học vấn - Chuyên môn
Victoria University
Hospitality Management - Đại học - 2013 - 2017
Bachelor of Hospitality Management
Melbourne, Australia | 2017
Kinh nghiệm làm việc
Operation Restaurant Manager tại Multifloral Group
Vancouver, Canada - 12/2023 - Hiện tại
* Oversee daily restaurant operations, ensuring service quality, food safety, and guest satisfaction.
* Lead and develop front-of-house and back-of-house teams.
* Manage budgeting, cost control, inventory, and labor expenses.
* Coordinate marketing initiatives, promotions, and business development activities.
* Maintain compliance with health, safety, and regulatory requirements.
* Drive operational efficiency and continuous improvement across all departments.
General Manager tại Lion City Restaurant Chain Singapore
Hồ Chí Minh, Việt Nam - 8/2018 - 8/2023
* Managed multi-unit restaurant operations and overall business performance.
* Led recruitment, training, and development of management and operational teams.
* Implemented strategies to increase revenue, profitability, and customer retention.
* Oversaw financial planning, budgeting, and cost management.
* Developed service standards and operational procedures to ensure consistency.
* Coordinated marketing campaigns, events, and brand development initiatives.
Assistant Venue Manager | The Westin Melbourne
The Westin Melbourne
2015 – 2017
* Assisted in managing daily venue operations within a luxury hotel environment.
* Supported guest service delivery and operational excellence initiatives.
* Coordinated events, functions, and team scheduling.
* Ensured compliance with brand standards and service quality requirements.
* Assisted with staff supervision, training, and performance management.
Assistant Venue Manager tại The Westin Melbourne
Melbourne - 6/2015 - 11/2017
* Assisted in managing daily venue operations within a luxury hotel environment.
* Supported guest service delivery and operational excellence initiatives.
* Coordinated events, functions, and team scheduling.
* Ensured compliance with brand standards and service quality requirements.
* Assisted with staff supervision, training, and performance management.