Lê Đình Hưng

To continue developing my executive leadership career in the high-end service and hospitality industry, where I can apply my expertise in operations, restructuring, and brand development to drive business value and guest satisfaction.

To lead and contribute to new pre-opening projects, building operational systems and teams from the ground up, and establishing a strong and sustainable brand identity.

To work in a professional and transparent environment that embraces innovation, values people, and prioritizes exceptional customer experience.

To stay ahead of emerging trends in the hospitality sector, particularly in tech-driven management, personalized guest services, and sustainable, eco-friendly operations.

To take part in strategic planning and business development across multiple properties, aiming to help build and expand a premium hotel or resort chain within Vietnam and the Southeast Asian region.

- Led all pre-opening and grand opening activities for the Aura Building, ensuring strict
adherence to BOD directives and optimal operational readiness.
- Collaborated with department heads to oversee daily operations.
- Fostered strong relationships with internal and external contractors to expedite
construction and ensure the Aura Building opened in July 2024.
- Enforced quality standards and minimized risks throughout all construction phases.
- Conducted daily operational meetings to provide guidance and resolve issues.
- Developed and implemented SOPs and policies for all departments, conducting
comprehensive staff training.
- Handled guest complaints and monitored all operational processes.
- Prepared annual operational budget plans.
- Demonstrated a strong understanding of P&L statements and responded promptly to
operational anomalies.
- Developed comprehensive operational plans and budgetsfor the building owner.
- Supported vendor assessment and selection for procurement of materials and
equipment.
- Managed and developed the Aura management team to ensure consistent service
delivery and exceed customer expectations.
- Ensured compliance with safety, health, and fire regulations, as well as other legal
requirements.
- Completed other tasks assigned by the Board of Directors

- Oversee restaurant operations.
- Greeted and seated guests.
- Ensured that all services met standards and exceeded guest expectations.
- Trained and coached staff to deliver consistent service.
- Prepared and submitted relevant reports to management.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.

- Adhere to company policies and federal and state regulations for smooth operations.
- Perform technical and functional gaming duties as per the regulations of casino
management.
- Handle table games as per established guidelines.
- Ensure that the gaming table is ready with required wagers to proceed.
- Keep record of the bet amount accurately and collect bets from losers and pay bets to
winners appropriately.
- Create an enjoyable and fun atmosphere by attending to players’ needs politely.
- Communicate to the floor Manager regarding customer request or disturbed situation
which is not in the jurisdiction of casino dealer for further action.
VIP - Service Coordinator (side Duty)
- Daily responsibilities include booking hotel rooms, limousines, helicopters and
entertainment activities. Candidates should be highly organized, able to work quickly
under pressure and be customer service oriented.

- Welcomed guests in a courteous and friendly manner.
- Assigned rooms, paying special attention to returning guests and their preferences.
- Checked guests according to procedures, ensuring complete registration forms and
clear payment arrangements.
- Prepared welcome drinks for guests upon arrival.
- Coordinated with housekeeping and engineering departments to maintain resort
conditions.
- Received and followed up on guest requests.
- Follow other instructions from Front Office Manager

- Overseed, planned, organized, and effectively managed front office operations.
- Ensured guest satisfaction and adherence to hotel standards.
- Conducted daily inspections of the front office area, ensuring staff compliance with
standards.
- Guaranteed the highest quality of guest services.
- Monitored all services from reservation to check-out to ensure adherence to
procedures.
- Trained and coached staff to meet hotel standards.
- Performed other duties as assigned

Front Office Management:
- Overseed front office operations, ensuring adherence to standard operating
procedures and efficiency.
- Monitored daily VIP and group arrivals
- Greeted VIPs and groups according to hotel protocols.
- Ensured timely delivery of mail, messages, and other correspondence to guests.
Guest Relations and Complaint Resolution:
- Received and resolved guest inquiries and complaints in coordination with relevant
departments.
- Escalated issues beyond scope of authority to superiors.
Other Duties:
- Encouraged guest feedback and followed up on specific comments.
- Conducted shift handover meetings with incoming managers.
- Coordinated regular inspections with relevant departments, focusing on electrical
systems and equipment.
- Prepared required reports and attended relevant m

- Managed all Cinema operations to ensure optimal performance and revenue.
- Trained staff in customer service procedures.
- Resolved customer complaints promptly.
- Adhered to company policies and procedures.
- Minimized financial risks through regular financial system audits.
- Controlled operational costs, ensuring food safety standards.
- Prepared weekly, monthly, quarterly, and annual reports.
- Planned and implemented recruitment processes.
- Communicated company goals, marketing campaigns, and business matters to staff.
- Achieved performance and revenue targets as defined by KPIs.
- Proactively sourced new business opportunities and ensured smooth company
operations.
- Analyzed business performance and made necessary adjustments to align with
business realities.
- Identified potential issues and mitigated risks to the business.
- Forecasted business levels and adjusted resources accordingly.

Plan and Implementation:
- Create the action plan for monthly, Quarterly and Yearly
- Organize and assign tasks and target for service team to implement according to Plans
which already approval from BOD
- Follow and implement the approval plan from BOD
- Develop and manage relationships building representative management, building leader,
government, and the constructors
- Survey the Satisfaction from Citizen/Resident each 6 months
- Organize meeting event with Resident each 6 months.
- Support/advice staff to handle job tasks daily/weekly/monthly
- Control working flow to meet deadline which assigned from BOD
Construction Management:
- Ensure all the register files/forms are checked and approval before launching
- Cooperate with relevant departments to control the construction period such as
Vinhomes’ Policy Training, Coaching and Managing People
- Recommend the good performance staffs by monthly, quarterly, yearly
- Take KPI appraisal annually
Inspection Plan:
- Follow the Yearly plan, Customer Service Manager will join with Management team to
check external/ internal the results which implementing daily/weekly/monthly for each
Building Management in list.
- Update to Head Quarter about inspection results and the solutions for the mistakes,
missing duty/checklist must be done on time.

- Oversee the operations functions of the hotel, as per the Organizational chart.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and
service standards.
- Handling complaints and overseeing the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the
hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction
targets are met and exceeded.
- Deliver hotel budget goals and set other short- and long-term strategic goals
- Develop improvement actions, carry out costs savings.
- Understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel’s business reports and take decisions accordingly.
- Maximizing room yield and hotel revenue through innovative sales practices
- Draw up plans and budget (revenues, costs, etc.) for the Owners.
- Coordination with HOD's for the execution of all activities and functions.
- Manage and develop the Hotel Executive team to ensure career progression and
development.