My name is Le Dinh Hung, born in 1984, with over 18 years of hands-on experience in the hospitality industry, holding key leadership roles in international hotels, luxury residences, and service-driven enterprises. My career spans across prestigious brands such as Crowne Plaza, Sheraton, CJ-CGV, and the 4-star Lotus Aroma Sapa Hotel, where I have consistently delivered excellence in guest experience, operational efficiency, and team development. As General Manager of Lotus Aroma Sapa Hotel, I led a comprehensive transformation of operations, branding, and service quality — rapidly positioning the hotel among the Top 5 on Tripadvisor within six months and maintaining top rankings for several years. This achievement was a result of meticulous planning, staff training, cost optimization, and a strong focus on customer satisfaction. Most recently, as Managing Director of Aura Tower (Bitexco Group), I oversaw the full pre-opening and operational launch of a high-end serviced building, ensuring compliance with international standards and developing SOPs for all departments. My experience includes budgeting, P&L management, service recovery, and coordination with owners and stakeholders. With a Bachelor’s degree in Hospitality Management, fluent English, and a deep understanding of hotel operations from front desk to executive level, I bring a customer-first mindset, strategic vision, and a commitment to excellence. I thrive in dynamic environments, and I’m passionate about elevating service standards while driving sustainable business results. I look forward to the opportunity to contribute my expertise to a forward-thinking hospitality organization. Sincerely, Le Dinh Hung +84 905 00 3684 - ledinhhung.info@gmail.com

To continue developing my executive leadership career in the high-end service and hospitality industry, where I can apply my expertise in operations, restructuring, and brand development to drive business value and guest satisfaction. To lead and contribute to new pre-opening projects, building operational systems and teams from the ground up, and establishing a strong and sustainable brand identity. To work in a professional and transparent environment that embraces innovation, values people, and prioritizes exceptional customer experience. To stay ahead of emerging trends in the hospitality sector, particularly in tech-driven management, personalized guest services, and sustainable, eco-friendly operations. To take part in strategic planning and business development across multiple properties, aiming to help build and expand a premium hotel or resort chain within Vietnam and the Southeast Asian region.