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With 3 years of experience in wedding sales, I have developed strong communication, negotiation, and customer service skills. I am now seeking a new opportunity in the international hospitality industry where I can continue to grow professionally, contribute to guest satisfaction, and be part of a dynamic and professional team.
I am looking for a position in an international hotel where I can apply my background in sales, learn new aspects of the hospitality industry, and grow in a professional and globally-minded environment.
- Từng làm trợ giảng gia sư tiếng Anh cho học sinh tiểu học, trung học. - Tham gia các chương trình tình nguyện, câu lạc bộ của trường.
- Consulted and signed event service contracts with over 400 individual clients. - Managed annual sales targets and KPIs for key clients, consistently achieving or exceeding revenue goals: In 2023, increased revenues by 133% compared to 2022 and grew the number of signed contracts by 51%. Successfully maintained KPI performance throughout 2024. - Identified client needs and provided end-to-end support from consultation to post-event follow-up – achieving a 95% customer satisfaction rate. - Developed high emotional intelligence (EQ) communication skills and handled sensitive customer feedback with flexibility. - Prepared weekly, quarterly, and annual sales reports; coordinated with internal departments to improve customer service through actionable feedback
- Supervised a team of 7 sales staff, assigning KPIs and tracking performance - Trained and guided new staff to quickly adapt to workflows and sales processes: Successfully trained and mentored a new team member who achieved the highest monthly contract KPI ever recorded, contributing 30% of the team’s total contracts. - Supported the sales team in handling group inquiries, preparing proposals and coordinating site inspections for corporate clients. - Assisted the Sales Manager in preparing proposals, contracts, and event orders for corporate and group clients.
- Receive and analyze business contracts from hotels then update each detailed content on the Tourchain website system (such as Room Rate, Incentive Program, Policies,...) - Design complete tours for groups of guests according to the requirements of each hotel.
anh.nguyenchieu@asiana-plaza.com - 0907234628