GUEST SERVICE AGENT tại Mercure Danang French Village Bana Hills

6/2018 → 8/2019 (1 năm 2 tháng)

Đà Nẵng

1. Greet all guests at all times in a friendly and helpful manner. 2. Register and room in advance and upon guest arrivals. 3. Performs check - in, check - out and room change. 4. Maintains cashier float and ensures accurate daily report of all money received. 5. Cashes hotel guest's personal and travellers checks and assists with currency exchange 6. Be responsible and attend to guest's requests regarding hotel facilities and supplies. 7. Performs the audit balances and prepares all works for audit in an orderly manner 8. When on night shifts, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

Butler tại Amanoi Resort

8/2019 → 1/2021 (1 năm 5 tháng)

Phan Rang - Vĩnh Hy

1. Report upon the coming in the outlet to the butler supervisor 2. Anticipate the guests’ needs by observing, asking or reading the profiles 3. Continuously notice of any information coming to the concerned outlet (e.g. memo) 4. Maintain the personal service to the guests by giving the details attention to the guests 5. Fulfill the guests’ requests and liaise closely with butler supervisor or dept. heads 6. Assist the head butler or dept heads in filling related documents upon departmental issues or reports 7. Continuously maintain the cleanliness and maintenance in the assigned villa 8. Provide all preparation and mise un –place in the assigned villa before service time 9. Provide the correct and complete tools and equipment in the assigned villa in order to provide the outstanding level of service 10. Carefully do the job in order to minimize breakages and wastages. 11. Perform an up-selling procedures to maximize revenue 12. Assist the butler supervisor in doing monthly inventory in all the villas 13. Attend the briefing conducted by the butler supervisor or dept. heads 14. Attend the training or refreshment conducted by the butler supervisor or dept. heads 15. Maintain the communication with butler supervisor or dept. heads 16. Inform on any problems in their assigned villa to butler supervisor or dept. heads 17. Assist and perform any other duties directed by Butler supervisor or dept. heads

Executive Receptionist tại Somerset Ho Chi Minh City - The Ascott Limited

7/2022 → 9/2026 (4 năm 2 tháng)

Hồ Chí Minh

* Support and guide Guest Service Officers during shifts. * Handle guest complaints and provide service recovery. * Coordinate with Housekeeping, Engineering, Security, and other departments. * Monitor room status, arrivals, departures, and VIP guests. * Ensure smooth check-in and check-out operations. * Handle room assignments and room moves. * Monitor Opera PMS accuracy and update guest profiles. * Prepare daily reports and shift handover. * Train and coach new team members. * Assist with duty roster and shift arrangements. * Follow up on guest requests and special arrangements. * Ensure SOP compliance and service standards. * Handle emergency situations and guest incidents. * Support upselling and revenue opportunities. * Monitor guest feedback and resolve service issues promptly. * Assist with long-stay guest management. * Coordinate airport transfers and transportation requests. * Support cash handling and billing accuracy.

Chị Trân - Manager HR

Mercure Danang French Village Bana Hills

chitran@gmail.com - 0905575369