Bright College Australia

Ton Duc Thang University

Assistant Restaurant Manager tại Nha Trang Marriott Resort and Spa Hon Tre Island

- Directed daily operations of Great room Lounge and Aqua Bar, generating 1.2B–2.8B VND in monthly revenue per outlet. - Monitored daily revenue reports and labour cost ratios to ensure alignment with monthly financial targets. - Implemented cost-saving measures by optimizing work hours, preventing damages, and minimizing staff errors, improving bottom-line results. - Led and developed a team of 25-30 associates across two high-volume outlets. - Mentored and promoted team members into higher positions, strengthening staff development and succession planning. - Elevated both venues to be consistently ranked among the best in GuestVoice satisfaction scores. - Delivered specialized bar training in cocktail presentation, upselling, and service sequence, driving sales. - Maintained BSA compliance with Marriott International through consistent training and process improvements.

FOOD AND BEVERAGE SUPERVISOR tại Lasseters Casino, Crowne Plaza

- Oversaw daily operations of two venues (Tali Restaurant & Casbah Casino Bar), ensuring service excellence, budget control, and high guest satisfaction standards while reporting directly to the FBM - Managed shift-level budgets and delivered staff training to maintain service and operational standards. - Worked with security personnel and surveillance to identify the risk and maintain the safety of all employees, patrons. - Communication with guests, clients, groups and between departments.

RESTAURANT SUPERVISOR tại Fowles Wine

- Managed operating the restaurant on daily basis including booking management, staff performance, guest satisfaction and reviews, overhead budget. Reported directly to Restaurant manager, Operation manager. - Focused on increasing sales, spend per head and reducing stock loss. - Supported in managing 2 other outlets: The Wine Store and Tasting Room. Ensured 3 outlets running smoothly. - Handled preparation of functions up to 200 pax with different set up: weddings, corporate meetings, company events.

BAR / RESTAURANT SUPERVISOR tại Osteria 20 Restaurant

- Supported on supervising the restaurant: handling payments and cash-up, procedure of opening and closing the venue, ensuring safety and security standards are met. - In charge of event preparation for drinks and bar service. - Bar duties including stocktaking, ordering, maintain cost and budget efficiency. - Created weekly special cocktail.

BARTENDER / HEAD BARTENDER tại Novotel Queenstown Lakeside

- Assisted in catering and servicing group functions and meetings with up to 150 seats. - Supported and built the team up during and after COVID to bring back business revenue to the hotel - Maintained a strong knowledge of local supplies, sustainability, hotel brand and loyalty programs - Contributed to training and supervising staff members, creating an inclusive team with 15 staffs from different countries.