Đại Học Công Nghệ Hutech University

Saigontourist Hospitality College

SENIOR SALES MANAGER tại Pan Pacific Hanoi

- Incharge of the formulation of sales plan, respondsible for the develope of sales plan - Key account management of exising clients. - Regularly reviewing sales strategies and targets with Head of Department. - Promote all guest room, meeting venues, F&B outlet to maximize whole sale - Conducts daily sales calls and arranges site inspection trips. - Strategizing and innovating market intelligence and competitive information through marketing research and competition check - Monitoring the activities of the Sales Coordintors while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members' performance to improve productivity and efficiency - Overcoming hesitations of clients to close a sales, - Managing relationship with key account Highlights: One of the most memorable experiences was when my team and I successfully serviced the Phoenix Group on 5/2024 with 650 pax, Sun Pharma India group 8/2024 with 520 RN Taiwan market for F&B contribution : High tea over 15000 cover; Meal around 1500 cover

CUSTOMER SERVICE SUPERVISOR tại ELEGENCE HOSPITALITY GROUP

- Welcome guests in a friendly and professional way Address and escalate customer complaints to the Guest Relation Manager, Duty Manager & Front Oyce Manager to make sure client experiences are perfect - Provide information about facilities, programs, and other services - Establish close connections with customers to provide personalized service - Wisely prepare for VIP arrival and personally welcome customers. - Participate in the 'Guest of the Day' program to generate good feedback for the hotel on TripAdvisor - Get creative in ways to surprise customers during their stay at the hotel - Being proactive, professional, and friendly in all aspects of service and customer interaction

SALES MANAGER tại PARADISE HOSPITALITY GROUP

- Present the interest of clients and negotiate with hotel management to deliver what they ask for, where appropriate to build up - Giving training, supporting to Sales Executive - Sales product and service to new, existing and prospective customers and considering goals set forth in the sale strategy, negotiating optimum rate for the bene{t of the business - Handling the complaints and resolve services Glitches during guest events or their stay

ASSISTANT DIRECTOR OF SALES tại VIETDELI RESTAURANT CHAIN

- Actively maximizing the revenue of 11 restaurants throughout Vietnam via distribution channels of Travel Agents, Corporate, MICE, etc - Managing a Sales team which is remotely based in 3 regions to ensure the smooth |ow of operations and target exceedance. - Regularly reviewing sales strategies and targets with Head of Department. - Set sales Goals and determine action to meet it Implements all action plan related to outlined in the marketing plan - Conducts daily sales calls and arranges site inspection trips. - Promote the team for exchanging experiences, and di¨culties and plan the training sales skill programs. - Proactive and reactive sales management to archieve budgeted total revenue for room and events segment - Quaterly review market trend competion and competitors - Work closely with all department concerns and the PR marketing dept to create seasonal promotions for both accommodations and events. - Develop relationship with loyalty and new customers by sales calls or visits - Keep track of competitors regarding special promotion Highlights: Top Inbound Accounts Northern, Central, Southern (Sagon Tourist s, Exo, TOI, Focus Travel, Destination Asia, A&K, F5, Smile Viet, Viet Vacation,..) GooddayTravel Nha Trang, Monkey Da Nang Travel contribute 2 billions VND Maintain and develop carering event ( Embassy of Belgium, Embassy of Hungary, Embassy of Kazatan, ADB Bank,..)