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Detail-oriented and proactive IT Office Specialist with 5 years of experience in managing and maintaining office IT systems. Proficient in troubleshooting hardware and software issues, ensuring network security, and optimizing workplace technology to improve efficiency. Skilled in providing technical support, managing IT assets, and collaborating with teams to enhance digital workflows. Passionate about leveraging technology to streamline office operations and ensure seamless IT performance.
Seeking a dynamic IT Helpdesk position where I can utilize my technical skills and problem-solving abilities to provide efficient IT support. Passionate about troubleshooting hardware and software issues, assisting end-users, and ensuring smooth IT operations. Eager to work in a collaborative environment that allows for continuous learning and professional growth in IT support and system administration.
Completed a 2.5-year college program and obtained an English Certificate B.
- Provide direct guest support and quality support to function rooms and conference services. - Establish and maintain user procedures and hardware familiarization for all systems. - Ensure critical systems, specifically Front Office Property Management System, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. - Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Managing email server, web server system/ TV system (IPTV). - Good knowledge and support for Desktop OS and applications including patches. - Assist in the process of systems backup and recovery procedures. Provide 24 / 7 support for mission critical systems. - Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
-Khảo sát đưa ra giải pháp cho khách hàng mạng , camera : nhà hàng , ksan, phòng game.. -Lắp đặt hệ thống mạng, camera nhà hàng khách sạn...đồng thời bảo trì... -Trực sự cố hỗ trợ helpdesk khách hàng dự án, xử lý máy tính hỏng, cài win, cập nhật phần mềm...
tranvuhungquang@gmail.com - 0903654105