Can Tho University

Human Resouces Officer tại InterContinental Phu Quoc Long Beach Resort (IHG Groups)

• Managed and maintained profiles for over 500 employees, ensuring HR systems and databases complied with company policies and legal requirements. • Prepared contracts and facilitated onboarding processes for new employees. • Handled weekly payments for casual labor staff. • Provided information and guidance to all employees and management on HR practices and policies, ensuring the delivery of quality, timely customer service for all compensation and benefits data. • Prepared and consolidated timesheets for payroll processing. • Reported on various HR data including leave balances, probationary reviews, exit interviews, labor reports, and headcount. • Managed insurance for all employees, including Vietnamese Insurance and Bao Viet Insurance.

Human Resources Supervisor tại Crowne Plaza Phu Quoc Starbay (IHG Groups) - Pre-opening & opening time

• Established HR systems and operated the HR department during the pre-opening phase of the resort, managing a workforce of over 200 employees. • Collaborated closely with the HR Director to develop and implement operational plans during both normal operations and the Covid-19 period. • Oversaw and guided HR officers in key operations, including total rewards, recruitment, staff accommodation, implementation of IHG programs, and preparing reports for the Owner. • Managed employee relations and resolved conflicts effectively as they arose.

Human Resources Manager tại FCE Human Resources Solutions – Phu Quoc Branch (service contract for pre-opening)

• Set up and managed the Phu Quoc office. • Managed casual labor contracts based on client needs. • Built a candidate database, conducted interviews, and selected staff. • Assigned labor to jobs, resolved workplace issues, and ensured smooth operations. • Developed HR policies and ensured accurate implementation of pay and benefits. • Monitored performance, analyzed data, and proposed efficiency improvements. • Ensured compliance with labor laws and handled related matters.

Assistant Talent & Culture Manager tại Premier Residences Phu Quoc Emerald Bay Managed by Accor

• Directed the Talent & Culture Department (HR Dept) under the guidance of the General Manager • Talent Acquisition: Designed and executed recruitment plan to attract and retain top talent, managing the end-to-end hiring process. • Employee Relations: Mediated between employees and management to address concerns, resolve conflicts, and foster a positive work environment. • Performance Management: Implemented performance appraisal systems, provided constructive feedback, and identified development opportunities. • Training & Development: Coordinated with the Training Manager to identify organizational training needs and facilitate programs. • Compensation & Benefits: Administered compensation structures and bonuses ensuring compliance with legal standards. • Policy Development & Compliance: Developed T&C policies ensuring adherence to labor laws, diversity initiatives, and workplace safety standards. • Employee Engagement & Retention: Spearheaded engagement, recognition programs, and cultural activities to enhance employee satisfaction and retention. • Managed ad hoc tasks and projects as assigned by the General Manager.

Assistant Human Resources Manager tại Crowne Plaza Phu Quoc Starbay (IHG Groups)

• Supervised and led the HR team in all operations under the guidance of the HR Director. • Assumed the responsibilities of the HR Director during absences or when the position was vacant. • Collaborated with department heads to review recruitment needs, ensuring alignment with manpower budgets for a workforce exceeding 200 employees. • Worked closely with the General Manager to implement IHG programs effectively. • Partnered with the Finance Department to ensure competitive and cost-effective HR plans. • Designed and implemented programs to cultivate a positive work environment, including administering annual team member satisfaction surveys. • Directed the HR team in collecting and analyzing data from exit interviews, turnover rates, and absenteeism reports to identify trends, training requirements, and supervisory challenges. • Organized and led staff engagement activities such as Service Week, Colleague Heartbeat, Gala Dinner, and Christmas events. • Managed employee relations, resolving conflicts promptly and effectively. • Recommended and initiated HR-related actions to address organizational needs.