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Hospitality professional with over 3.5 years of experience in restaurant operations and guest service. Skilled in communication, customer care, and service coordination. Experienced in handling reservations, supporting restaurant operations, and delivering personalized service to ensure high guest satisfaction.
Passionate about delivering excellent guest experiences and maintaining high service standards. Seeking opportunities to contribute to a professional hospitality team while continuing to develop my skills and grow within the industry.
After starting school for 1 year, learning useful knowledge from teachers, I started to work at the restaurant, i can gaining practical experience and being able to apply the knowledge that I learned from Teachers taught me the work I was doing.
Supervised daily restaurant operations and supported the F&B team to ensure smooth service flow. Managed inventory control, with a focus on wine and beverage stock accuracy. Handled cashier responsibilities, ensuring precise billing and secure payment processing. Coordinated guest reservations and arranged seating for individual and group bookings. Provided personalized service to regular and VIP guests, ensuring a seamless dining experience. Assisted in resolving guest concerns promptly to maintain high levels of guest satisfaction.
Setup everything in the beginning of the shift . Welcoming and sitting diners comfortably in the dining section . Serve food and drinks, up-sell special items in restaurant. . Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock. Introduce restaurant promotion for guest, give menu, take care guest all the time their meal . Taking customer's food and drink orders. Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events . Learning about the wine , steak , how to up-sell for the customer.
Setting up, greeting guest, helping them find their seat and serve the food and drink throughout the event. Responsible for assisting with planing event, preparing and clening up the event and responding to question, speacial request. Supporting, serving food and beverage at Parkview and Black Vinager restaurant according to the hotel standards to bring satisfaction to all guest.