Võ Phan Luân

Experienced Assistant Vice General Manager & Senior Assistant Operation
Manager with a track record of success in the hospitality industry. Adept at
working under pressure and maintaining high standards of quality. Holds a
Bachelor's degree in Hotel & Tourism Business. Looking to leverage skills and
experience as an Assistant Operation Manager to drive success and contribute
to organizational growth. Bringing forth exceptional customer service skills with
an ability to communicate effectively between all departments.

As an Assistant Vice General Manager at La Vela Saigon Hotel & Resort, I
am responsible for ensuring compliance with internal control policies and
procedures. I provide administrative support and assist in the implementation
of internal control measures to minimize risk and improve operational efficiency.
I also maintain records and documentation related to internal control activities
and communicate findings and recommendations to management.
• Ensure compliance with internal control policies and procedures.
• Provide administrative support and assist in the implementation of internal
control measures.
• Maintain records and documentation related to internal control activities.
• Communicate findings and recommendations to management.

- Maintain everything be prepared in the open shift, be cleaned in the close shift.
- Check staffs’ uniform and manner before shift.
- Resolving customer’s feedbacks or complaints in a professional manner and
report to manager about problems in the end of shift.
- Communicate with kitchen & bar to ensure the quality of foods and drinks.

As a Senior Assistant Operation Manager at Commas Saigon(Hylo Group), I
played a key role in supporting the operation manager in overseeing the daily
operations of the company. I assisted in managing projects, coordinating team
activities, and ensuring that all operational objectives were met. Additionally, I
implemented process improvements to enhance efficiency and productivity, and
I provided support in administrative tasks and customer service.
• Support the operation manager in overseeing the daily operations of the
company.
• Assist in managing projects and coordinating team activities.
• Implement process improvements to enhance efficiency and productivity.
• Provide support in administrative tasks and customer service.

- Maintain everything be prepared in the open shift, be cleaned in the close shift.
- Check staffs’ uniform and manner before shift.
- Maintain quality of services, foods and drinks during shift.
- Resolving customers’ feedback or complaint in a professional manner and report
to manager about problems in the end of shift.
- Analyze staff evaluations and feedback to improve customers’ experience.
- Collect e-invoice and be able to handle POS system if needed.
- Training new staffs and provide weekly training for all staffs.
- Check stock availability and report to manager.
- Check the output in stock (expiry date, cutleries, drinks)
- Report to manager about loss issues.
- Monitoring inventory and ensuring that all food supplies and other restaurant
essentials are adequately stocked.

- Creating memorable experience.
- Take order food and drink.
- Introduce restaurant’s signature dishes to customers.
- Handling cash and other payments.
- Organize when opening and closing shift.
- Discuss and decide working tasks with team.
- Training for new staffs.