Assistant Vice General Manager tại La Vela Saigon Hotel & Resort

7/2024 → / (11 tháng)

Hồ Chí Minh

As an Assistant Vice General Manager at La Vela Saigon Hotel & Resort, I am responsible for ensuring compliance with internal control policies and procedures. I provide administrative support and assist in the implementation of internal control measures to minimize risk and improve operational efficiency. I also maintain records and documentation related to internal control activities and communicate findings and recommendations to management. • Ensure compliance with internal control policies and procedures. • Provide administrative support and assist in the implementation of internal control measures. • Maintain records and documentation related to internal control activities. • Communicate findings and recommendations to management.

Supervisor tại AmDang Typhoon

4/2023 → Hiện tại

Hồ Chí Minh

- Maintain everything be prepared in the open shift, be cleaned in the close shift. - Check staffs’ uniform and manner before shift. - Resolving customer’s feedbacks or complaints in a professional manner and report to manager about problems in the end of shift. - Communicate with kitchen & bar to ensure the quality of foods and drinks.

Senior Assistant Operation Manager tại Commas Saigon(Hylo Group)

10/2019 → 3/2023 (3 năm 4 tháng)

Hồ Chí Minh

As a Senior Assistant Operation Manager at Commas Saigon(Hylo Group), I played a key role in supporting the operation manager in overseeing the daily operations of the company. I assisted in managing projects, coordinating team activities, and ensuring that all operational objectives were met. Additionally, I implemented process improvements to enhance efficiency and productivity, and I provided support in administrative tasks and customer service. • Support the operation manager in overseeing the daily operations of the company. • Assist in managing projects and coordinating team activities. • Implement process improvements to enhance efficiency and productivity. • Provide support in administrative tasks and customer service.

Supervisor tại Marcel Gourmet Burger(Marcel Café)

4/2019 → 9/2020 (1 năm 5 tháng)

Hồ Chí Minh

- Maintain everything be prepared in the open shift, be cleaned in the close shift. - Check staffs’ uniform and manner before shift. - Maintain quality of services, foods and drinks during shift. - Resolving customers’ feedback or complaint in a professional manner and report to manager about problems in the end of shift. - Analyze staff evaluations and feedback to improve customers’ experience. - Collect e-invoice and be able to handle POS system if needed. - Training new staffs and provide weekly training for all staffs. - Check stock availability and report to manager. - Check the output in stock (expiry date, cutleries, drinks) - Report to manager about loss issues. - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Server - Trainer(Rocker/Captain) tại Hard Rock Café Ho Chi Minh

1/2017 → 2/2019 (2 năm 1 tháng)

Hồ Chí Minh

- Creating memorable experience. - Take order food and drink. - Introduce restaurant’s signature dishes to customers. - Handling cash and other payments. - Organize when opening and closing shift. - Discuss and decide working tasks with team. - Training for new staffs.

Manager of the year - Commas Saigon(Hylo Group)

1/2023

Manager of the year - Commas Saigon(Hylo Group)

Employee of the year - Hard Rock Café Ho Chi Minh

1/2019

Employee of the year - Hard Rock Café Ho Chi Minh. Best trainer in the restaurant.

Employee of the month - Hard Rock Café Ho Chi Minh

2/2018

Employee of the month - Hard Rock Café Ho Chi Minh