NGUYEN DUC SON

With more than 20 years of work and experience as an employee, supervisor and hotel operations manager in Hoi An and Hanoi. I look forward to working and sticking with a company with a dynamic, professional and modern working environment. Desire to devote myself to the development and success of the organization where I work.

Trong thời gian này tôi đang làm Quản Lý khách sạn tại Hà Nội

• Supervise personnel from reception staff, kitchen staff to office blocks.
• Monitor employee performance and conduct regular reviews to help improve customer service.
• Manage and track payments and maintain budget, fund and expense records.
• Welcome guests to stay.
• Resolve issues related to hotel services, amenities and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply marketing strategies to promote hotel services and amenities.
• Coordinate with external partners including suppliers (raw materials, food), tour operators,...
• Evaluate hotel business performance and ensure compliance with health and safety rules.
• Participate in financial control activities including setting room rates, budgets and assigning KPIs to departments.
• Report to the board of directors.

• To organize and manage the hotel business system.
• Organizational structure, recruitment, personnel management.
• Develop and implement plans: Marketing, business, customer care, hotel services according to the turnover target of the company.
• Responsible for continuous improvement in all areas of the hotel in terms of quality and products through training and monitoring activities.
• Propose and implement effective solutions for the development of hotel revenue.
• Additional working regulations to improve the standard work procedures of staff members.
• Instruct staff to identify and classify customers.
• Manage, supervise and take responsibility for the fixed assets handed over.
• Management, accountability and periodic financial reporting.
• Take overall responsibility for operations
• Report directly to the investor.

• Take overall responsibility for operations
• Coordinate work in the reception department
• Welcoming VIP guests, group guests, loyal guests, and long-term guests
• Handle customer requests and complaints
• plan to select personnel and coordinate with relevant ministries to implement to ensure the department always has the necessary human resources.
• Directly participate in the process of interviewing, selecting, and negotiating remuneration for new employees.
• Training and fostering personnel
• Regularly check the department's work log to ensure everything is fully completed.
• Prepare the necessary forms for the department's operations.
• Support the implementation of hotel Marketing activities.
• Respond promptly in emergency situations: fire alarms, rainstorms, threats...
• Build good relationships with employees in the department and with other departments in the hotel.
• Participate in conferences, seminars, and reception training courses.
• Participate in full meetings with the hotel board of directors.
• Organize regular and unexpected meetings of the reception department to conduct work and announce new – policies…
• Support the hotel board of directors with administrative work.
• Make reports according to hotel regulations

• Manage publications, newspapers, magazines
• Receive and process letters and parcels
• Manage the loan/rental of hotel equipment
• Receive information about technical and technological problems for customers and coordinate with relevant departments to resolve them as quickly as possible.
• Consulting information for customers
• Support arranging transportation for customers
• Bellman, Doorman job support
• Record customer feedback about hotel services and transfer information to relevant departments.
• Resolve guest complaints within the authority of Concierge staff and ensure no repeat of similar errors in the future.
• Be alert for suspicious and unusual circumstances and immediately report to security.
• Perform other tasks when requested by the Department Head

• Manage bar operations
• Make a drink menu
• Recruitment and training of personnel
• Responsible for overseeing the collection of – limbs during the service shift.
• Proactively propose highly applicable solutions that bring efficiency to the department's work.
• Create new recipes that meet customer requirements and preferences.
• Participate in training courses to improve professional skills and skills organized by restaurants, hotels, and associations.
• Participate in regular and unscheduled internal meetings upon request

• Manage human resources records in the company, propose and implement regulations on salaries, bonuses and other benefits.
• Support the recruitment and talent search process.
• Conduct orientation for new employees, develop training initiatives and develop human resources.
• Provide support to employees in various personnel-related issues such as and resolve any issues that may arise.
• Promote HR programs to create an effective working environment that limits conflicts.
• Support the development and implementation of human resource administrative policies.
• Timekeeping and salary
• Organize quarterly and annual employee performance reviews.
• Build company culture by organizing appropriate activities, solving problems promptly, fairly and seriously, provide welfare conditions for employees according to company regulations, promote cooperation between teams.
• Ensure employees in the company comply with labor safety