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NGUYEN DUC SON

NGUYEN DUC SON

Hồ sơ 5 sao 166 Lượt xem hồ sơ

Nam, 27/10/1980, 44 tuổi

HH4A, Linh Đàm, Hoàng Liệt, Hoàng Mai, Hà Nội

Cập nhật: 01/04/2024

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Kinh nghiệm làm việc
Trên 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Không biết)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành
Lĩnh vực
Khách sạn/ Khu căn hộ

Giới thiệu bản thân

With more than 20 years of work and experience as an employee, supervisor and hotel operations manager in Hoi An and Hanoi. I look forward to working and sticking with a company with a dynamic, professional and modern working environment. Desire to devote myself to the development and success of the organization where I work

Trình độ học vấn chuyên môn

Đại Học Kinh Doanh Và Công Nghệ Hà Nội

Quản trị kinh doanh - Khác

2010 → 2015

Trong thời gian này tôi đang làm Quản Lý khách sạn tại Hà Nội

Kĩ năng

Quản lý giám sát

Kinh nghiệm làm việc

Operation Manager tại Parkside Sunline Hotel

5/2019 → 11/2021 (2 năm 6 tháng)

Hà Nội, Việt Nam

• Supervise personnel from reception staff, kitchen staff to office blocks. • Monitor employee performance and conduct regular reviews to help improve customer service. • Manage and track payments and maintain budget, fund and expense records. • Welcome guests to stay. • Resolve issues related to hotel services, amenities and policies. • Organize activities and assign responsibilities to employees to ensure productivity. • Create and apply marketing strategies to promote hotel services and amenities. • Coordinate with external partners including suppliers (raw materials, food), tour operators,... • Evaluate hotel business performance and ensure compliance with health and safety rules. • Participate in financial control activities including setting room rates, budgets and assigning KPIs to departments. • Report to the board of directors.

Operation Manager tại Church Boutique Hotels

1/2013 → 4/2019 (6 năm 3 tháng)

Hà Nội, Việt Nam

• To organize and manage the hotel business system. • Organizational structure, recruitment, personnel management. • Develop and implement plans: Marketing, business, customer care, hotel services according to the turnover target of the company. • Responsible for continuous improvement in all areas of the hotel in terms of quality and products through training and monitoring activities. • Propose and implement effective solutions for the development of hotel revenue. • Additional working regulations to improve the standard work procedures of staff members. • Instruct staff to identify and classify customers. • Manage, supervise and take responsibility for the fixed assets handed over. • Management, accountability and periodic financial reporting. • Take overall responsibility for operations • Report directly to the investor.

Front Office Manager tại Maison D'Hanoi Hanova Hotel

12/2008 → 12/2012 (4 năm )

Hà Nội, Việt Nam

• Take overall responsibility for operations • Coordinate work in the reception department • Welcoming VIP guests, group guests, loyal guests, and long-term guests • Handle customer requests and complaints • plan to select personnel and coordinate with relevant ministries to implement to ensure the department always has the necessary human resources. • Directly participate in the process of interviewing, selecting, and negotiating remuneration for new employees. • Training and fostering personnel • Regularly check the department's work log to ensure everything is fully completed. • Prepare the necessary forms for the department's operations. • Support the implementation of hotel Marketing activities. • Respond promptly in emergency situations: fire alarms, rainstorms, threats... • Build good relationships with employees in the department and with other departments in the hotel. • Participate in conferences, seminars, and reception training courses. • Participate in full meetings with the hotel board of directors. • Organize regular and unexpected meetings of the reception department to conduct work and announce new – policies… • Support the hotel board of directors with administrative work. • Make reports according to hotel regulations

Concierge Department tại Sheraton Ha Noi Htel

1/2005 → 12/2008 (3 năm 10 tháng)

Hà Nội, Việt Nam

• Manage publications, newspapers, magazines • Receive and process letters and parcels • Manage the loan/rental of hotel equipment • Receive information about technical and technological problems for customers and coordinate with relevant departments to resolve them as quickly as possible. • Consulting information for customers • Support arranging transportation for customers • Bellman, Doorman job support • Record customer feedback about hotel services and transfer information to relevant departments. • Resolve guest complaints within the authority of Concierge staff and ensure no repeat of similar errors in the future. • Be alert for suspicious and unusual circumstances and immediately report to security. • Perform other tasks when requested by the Department Head

Bartender - Supervisor tại Victoria Hoi An Beach Resort - Life Resort Hoi An

5/2001 → 12/2004 (3 năm 7 tháng)

Hoi An - Quang Nam

• Manage bar operations • Make a drink menu • Recruitment and training of personnel • Responsible for overseeing the collection of – limbs during the service shift. • Proactively propose highly applicable solutions that bring efficiency to the department's work. • Create new recipes that meet customer requirements and preferences. • Participate in training courses to improve professional skills and skills organized by restaurants, hotels, and associations. • Participate in regular and unscheduled internal meetings upon request

Human resources tại XI NGHIEP TRUNG DAI TU O TO HA NOI – CHI NHANH TONG CONG TY VAN TAI HA NOI ( TRANSERCO )

1/2022 → 9/2024 (2 năm 8 tháng)

Hà Nội, Vietnam

• Manage human resources records in the company, propose and implement regulations on salaries, bonuses and other benefits. • Support the recruitment and talent search process. • Conduct orientation for new employees, develop training initiatives and develop human resources. • Provide support to employees in various personnel-related issues such as and resolve any issues that may arise. • Promote HR programs to create an effective working environment that limits conflicts. • Support the development and implementation of human resource administrative policies. • Timekeeping and salary • Organize quarterly and annual employee performance reviews. • Build company culture by organizing appropriate activities, solving problems promptly, fairly and seriously, provide welfare conditions for employees according to company regulations, promote cooperation between teams. • Ensure employees in the company comply with labor safety

Mong muốn về công việc

With more than 20 years of work and experience as an employee, supervisor and hotel operations manager in Hoi An and Hanoi. I look forward to working and sticking with a company with a dynamic, professional and modern working environment. Desire to devote myself to the development and success of the organization where I work.

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