NGUYỄN VÂN THỦY NGUYÊN

NGUYỄN VÂN THỦY NGUYÊN

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Giới thiệu bản thân

I am a dynamic person, love to communicate and learn from acquiring knowledge in a multi-cultural working environment. Looking for a job as a manager or assistant manager of the front office in hotel or resort.

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
NGUYỄN VÂN THỦY NGUYÊN
Giới tính
Nam
Ngày sinh
14/01/1986, 39 tuổi
Địa chỉ
248/35 Nguyễn Văn Khối, Gò Vấp, HCMC
Cập nhật
28/02/2025

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC, Kiên Giang, Khánh Hòa, Lâm Đồng, Nước ngoài
Ngoại ngữ
Tiếng Anh (Khá), Đức (Trung bình), Khác (nêu rõ tại giới thiệu bản thân) (Trung bình)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Giao tiếp, xử lý tình huống với khách hàng người nước ngoài.
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn

Mong muốn về công việc

I would like to look for a position such as Front Office Manager/A.F.O.M in a 3* to 4* hotel.

Giải thưởng

Trình độ học vấn chuyên môn

Indochina College

Kế toán - Cao đẳng

Tốt nghiệp

Kinh nghiệm làm việc

Senior Front Office Supervisor/ Front Office Manager tại Happy Life Enterprise Ltd,.Co

HCMC

Manage hotel lobby activities including receptionists, bellmen and securities. Urging, monitoring and supporting team work, checking guest check in / out processes. Take care of customer service, coordinate with relevant departments and superiors to resolve situations that cause discomfort to customers, Prepare reports on customer feedback on the website, handle issues that customers review. Arrange and set up for customers to stay on special occasions. Visit customers during their stay, creating the most comfort for customers. Flexibility in staff shifts to suit the number of guests and room capacity at each time. Optimize room performance to achieve the highest possible revenue

Front Office Supervisor tại Cochin Hotels Group

HCMC

Supervise hotel lobby activities including receptionists and bellmen. Urging, monitoring and supporting team work, checking guest check in / out processes. Take care of customer service, coordinate with relevant departments and superiors to resolve situations that cause discomfort to customers, Prepare reports on customer feedback on the website, handle issues that customers review. Arrange and set up for customers to stay on special occasions. Visit customers during their stay, creating the most comfort for customers. Flexibility in staff shifts to suit the number of guests and room capacity at each time. Optimize room performance to achieve the highest possible revenue.

Front Office Supervisor tại Silverland Sil Hotel

HCMC

Oversee hotel lobby operations including receptionists, bellmen and PAs. Urging, monitoring and supporting team work, checking guest check in / out processes. Check and immediately handle customer problems and complaints, coordinate with relevant departments and superiors to resolve situations that cause discomfort to guests, creating the most comfort possible for guests. Prepare reports on feedback from customer reviews on the website, handle issues that customers review. Arrange and set up for guests to stay on special occasions. Build team work to improve the team's teamwork skills. Collect customer comments, process and forward to relevant departments. Balance room status, over-booking and achieve optimal room performance.

Front Office Supervisor tại Minh Tâm Hotel Group

HCMC

Oversee hotel lobby operations including reception, bellmen and P.A. Urging, monitoring and supporting team work, checking guest check in / out processes. Take care of customer service, check and immediately handle customer problems and complaints, coordinate with relevant departments and superiors to resolve situations that cause discomfort to customers, creating the most comfort. possible for guests. Prepare reports on feedback from customer reviews on the website, handle issues that customers review. Arrange and set up for guests to stay on special occasions. Visit customers during their stay, creating the most comfort for customers.

Captain tại Liberty 2 Hotel

133 Hàm Nghi, Q1, HCMC

Perform the task of checking customer check-in, stay and check-out information. Handle the needs of guests as quickly as possible, solve problems that arise during guests' stay, collect customer opinions, and coordinate with other departments to solve problems that customers encounter. Brings the most comfortable feeling to customers. Improve customer service, ask for guests' opinions and feedback to improve the service and quality of the accommodation facility. Arrange work schedules for the team, balance the number of employees with the actual customer situation so that members are healthy enough to work, rest, and enjoy the company's internal benefits in the most reasonable way possible.

Bellman / Receptionist tại Tân Hải Long Hotel

65 Hồ Tùng Mậu, Q1,HCMC

Bellman : support guest's luggage check in - out, welcome drink, take care lobby services. Receptionist : carry out check-in and check-out procedures for guests according to regulations. Support necessary and urgent services at night.

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