certy resume

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VU THI CHINH

VU THI CHINH

Assistant Manager, Customer Service Manager, Assistant Guest Relations Manager

Thông tin cá nhân

Họ và tên

VU THI CHINH

Giới tính

Nữ

Ngày sinh

17/10/1995

Địa chỉ

Trần Phú, Hoàng Mai, Hà Nội

Cập nhật

22/05/2024

Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 5 đến 10 năm

Vị trí

Trưởng bộ phận/ Trưởng phòng

Mức lương mong muốn

12 - 20 triệu

Nơi mong muốn làm việc

Tiếng Anh (Giỏi), Tiếng Hàn (Giỏi)

Ngoại ngữ

Tiếng Anh (Giỏi), Tiếng Hàn (Giỏi)

Công việc mong muốn

Mong muốn về công việc

Kỹ năng

  • 100% Kỹ năng
    Kỹ năng bán hàng, phục vụ khách hàng 100%
  • 100% Kỹ năng
    Tổ chức công việc 100%
  • 100% Kỹ năng
    Chăm Sóc khách hàng 100%
  • 100% Kỹ năng
    PMS Opera 100%
  • 100% Kỹ năng
    Quản lí thời gian 100%
  • 100% Kỹ năng
    Tiếng Anh (IELTS 7.0) 100%
  • 100% Kỹ năng
    Tiếng Hàn (Topik 5) 100%

Học vấn - Chuyên môn

University of Languages and International Studies, Vietnam National University

English - Đại học - 2013 - 2017

Hankuk University of Foreign Studies, Seoul

International Studies - Đại học - 2023 - 2024

Kinh nghiệm làm việc

Masterise Homes tại Customer Services

Hanoi - 9/2022 - 3/2023

Operational Management: Played a pivotal role in running day-to-day operations at Masteri West Heights Sales Gallery, ensuring seamless functionality and optimal visitor experiences.

Exceptional Reception Service: Welcomed and assisted visitors to the model house, providing detailed information about properties and amenities with a focus on customer satisfaction.

Professional Customer Interaction: Handled inquiries, feedback, and complaints with a proactive and customer-centric approach, ensuring positive experiences for all visitors.

Promotional Engagement: Actively participated in promotional events and property showcases, effectively communicating the unique selling points of Masterise Homes' projects to potential customers.

Front Office Supervisor tại Grand Plaza Ha noi Hotel

Hà Nội - 2/2017 - 9/2022

Leadership Excellence: Directed front desk operations in a 618-room hotel, fostering a culture of excellence and accountability among the team.

Efficiency Optimization: Orchestrated smooth check-in/check-out processes, minimizing wait times and ensuring personalized service for every guest.

Guest-Centric Approach: Resolved inquiries and concerns with warmth and professionalism, consistently delivering memorable guest experiences.

Interdepartmental Coordination: Facilitated seamless communication across departments to anticipate guest needs and provide tailored services, exceeding expectations at every touchpoint.

Professional Development tại Hankuk University of Foreign Studies, Seoul, Korea

Seoul, Korea - 2/2023 - 2/2024

Enriched academic journey at Hankuk University of Foreign Studies, majoring in International Studies and gaining valuable insights into global affairs, cultural diversity, and diplomatic relations

Korean Guest Relation Supervisor tại L7 Hotels West Lake Hanoi

Vietnam - 1/2024 - Hiện tại

Guest Relation Leadership: Oversee guest relations operations at L7 West Lake by Lotte, ensuring exceptional experiences for Korean guests through personalized service and cultural understanding.

Service Excellence: Lead a team dedicated to providing unparalleled hospitality, resolving inquiries and concerns promptly to enhance guest satisfaction and loyalty.

Collaborative Engagement: Coordinate with various departments to deliver seamless guest services, contributing to the overall success and reputation of the hotel

Thông tin tham khảo

Hình ảnh

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