VU THI CHINH
Assistant Manager, Customer Service Manager, Assistant Guest Relations Manager
Thông tin cá nhân
Họ và tên
VU THI CHINH
Giới tính
Nữ
Ngày sinh
17/10/1995
Địa chỉ
Trần Phú, Hoàng Mai, Hà Nội
Cập nhật
22/05/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Hàn (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Hàn (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Tổ chức công việc 100%
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Chăm Sóc khách hàng 100%
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PMS Opera 100%
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Quản lí thời gian 100%
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Tiếng Anh (IELTS 7.0) 100%
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Tiếng Hàn (Topik 5) 100%
Học vấn - Chuyên môn
University of Languages and International Studies, Vietnam National University
English - Đại học - 2013 - 2017
Hankuk University of Foreign Studies, Seoul
International Studies - Đại học - 2023 - 2024
Kinh nghiệm làm việc
Masterise Homes tại Customer Services
Hanoi - 9/2022 - 3/2023
Operational Management: Played a pivotal role in running day-to-day operations at Masteri West Heights Sales Gallery, ensuring seamless functionality and optimal visitor experiences.
Exceptional Reception Service: Welcomed and assisted visitors to the model house, providing detailed information about properties and amenities with a focus on customer satisfaction.
Professional Customer Interaction: Handled inquiries, feedback, and complaints with a proactive and customer-centric approach, ensuring positive experiences for all visitors.
Promotional Engagement: Actively participated in promotional events and property showcases, effectively communicating the unique selling points of Masterise Homes' projects to potential customers.
Front Office Supervisor tại Grand Plaza Ha noi Hotel
Hà Nội - 2/2017 - 9/2022
Leadership Excellence: Directed front desk operations in a 618-room hotel, fostering a culture of excellence and accountability among the team.
Efficiency Optimization: Orchestrated smooth check-in/check-out processes, minimizing wait times and ensuring personalized service for every guest.
Guest-Centric Approach: Resolved inquiries and concerns with warmth and professionalism, consistently delivering memorable guest experiences.
Interdepartmental Coordination: Facilitated seamless communication across departments to anticipate guest needs and provide tailored services, exceeding expectations at every touchpoint.
Professional Development tại Hankuk University of Foreign Studies, Seoul, Korea
Seoul, Korea - 2/2023 - 2/2024
Enriched academic journey at Hankuk University of Foreign Studies, majoring in International Studies and gaining valuable insights into global affairs, cultural diversity, and diplomatic relations
Korean Guest Relation Supervisor tại L7 Hotels West Lake Hanoi
Vietnam - 1/2024 - Hiện tại
Guest Relation Leadership: Oversee guest relations operations at L7 West Lake by Lotte, ensuring exceptional experiences for Korean guests through personalized service and cultural understanding.
Service Excellence: Lead a team dedicated to providing unparalleled hospitality, resolving inquiries and concerns promptly to enhance guest satisfaction and loyalty.
Collaborative Engagement: Coordinate with various departments to deliver seamless guest services, contributing to the overall success and reputation of the hotel