Swiss School of Business Research

Online Program

EU Business School

Online Program

Van Lang University

Front Desk Supervisor tại HIIVE Bình Dương New City

In my nine months as a Guest Service Supervisor, I have rapidly matured into a highly proficient leader. My core duties involve overseeing front-line operations, managing the concierge and bell teams, and ensuring seamless service delivery across all guest interaction points. A key achievement has been implementing a new shift handover process that reduced communication errors by 15%, demonstrating my early ability to drive operational efficiency. I've significantly enhanced my conflict resolution skills by successfully managing complex service recovery scenarios and empowering my team to make informed, on-the-spot decisions. I now confidently handle scheduling, performance coaching, and departmental reporting, showcasing a swift transition from supervision to comprehensive leadership and operational management.

Front Desk Agent tại HIIVE Bình Dương New City

Performs Front Offce, Reception and Information operations, applying the organisational structure defned by the Front Offce Manager. Promotes the fusion brand philosophy through exemplary attitude, behaviour, uniform and excellent communications skills. Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile. Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.

Welcomer tại IBIS Saigon Airport Hotel

This role performs all Front Office, Reception, and Information operations as defined by the Front Office Manager's organizational structure. The employee promotes the ibis brand philosophy through exemplary attitude, behavior, uniform, and excellent communication skills. Acting as a critical link, this position interfaces between the hotel's various departments and guest reception points. The role is mobile and involves caring for guests from their arrival through to their departure, thereby ensuring complete guest satisfaction by consistently providing high-quality services throughout their stay.

Front Desk Agent tại Hệ thống khách sạn A25 Hotel

This role executes all Front Office, Reception, and Information duties under the direction of the Front Office Manager. The incumbent must embody the A25 brand philosophy through exemplary attitude, professional conduct, standard uniform, and superior communication. Serving as the primary liaison, this position connects the various hotel departments and guest touchpoints. The employee is mobile, managing the entire guest journey—from arrival to departure—and actively contributes to satisfaction by consistently delivering exceptional services throughout the stay.