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Front Office Manager tại Highgate Property Management

+ Update work schedules, vacation days, holidays, and sick leave of project employees as required by Human Resources + Check the contract, submit documents to sign. + Remind Heads of Departments to update weekly reports and store report information + Write proposal according to operational needs + Monitor supplier contracts, make payment requests + Monitor warehouse receipt of Departments + Manage and report problems that arise during guests' stay, and provide solutions to handle and overcome them. + Interview personnel for relevant Departments. + Ensure that appropriate standards of conduct, uniform, hygiene and appearance of Front Office Department and the entire hotel are strictly adhered -+ Supervise the operation of the reception desk and ensure customers receive100% satisfaction + Cooperate and coordinate with other departments on work-related projects + Ensure that Front Office Department employees are fully trained in the knowledge that needs to be applied in the daily activities of the department. + Manage and control the Security department, ensuring Building security while still meeting operational needs + Ensure all disciplinary procedures are followed + Able to work in a fast-paced environment and withstand pressure + Prepare periodic and extraordinary reports + Support the Receptionist shift when needed

Front Office Manager cum Sale Support tại Prostyle Hotel Hồ Chí Minh

+ Oversee front desk staff, including hiring, training, and scheduling. Ensure that the team provides excellent customer service. + Guest Relations: Address guest inquiries, complaints, and special requests. Aim to enhance guest satisfaction and resolve any issues promptly. + Manage room bookings, cancellations, and modifications. Ensure accurate record-keeping and optimal occupancy rates. +Supervise the check-in and check-out processes to ensure efficiency and a smooth experience for guests. + Handle billing, payments, and financial reporting. Monitor cash flow and ensure compliance with financial procedures. + Work closely with other departments, such as housekeeping and maintenance, to ensure seamless operations. + Enforce hotel policies and procedures, including health and safety regulations. + Monitor and analyze front office performance metrics to identify areas for improvement. + Collect and analyze guest feedback to enhance service quality and address any recurring issues. + Handle emergencies or unforeseen situations, ensuring minimal disruption to guests. + Take care the old TA and CORP and looking for new company. + Coordinate with the Marketing department to plan and implement promotional programs on holidays and Tet; show gratitude to customers; introduce new products and services to reach and attract customers. + Coordinate with relevant departments to quickly resolve problems arising during customer service use. + Take care the OTAs (Booking.com, Expedia, Agoda,Ctrip,Rakuten,...) by system channel manager + Set up Hotelink PMS connect with OTAs + Update the new promotions, pictures , policies,.... to website OTAs + Check room rates and availability to ensure accuracy and avoid overbooking. + Report to the OTAs incase the booking no show to avoid commission