Humber College

Hanoi University of Business and Technology

Duty Manager tại Grand Cititel Hanoi

Take full charge of resort operations during night hours in the absence of senior management.Respond promptly and effectively to any guest inquiries, complaints, or emergencies.Coordinate and support all operating departments (Front Office, Housekeeping, Engineering, Security, etc.) to ensure seamless overnight service.Conduct regular night audits and security rounds across the property to maintain a safe and secure environment for guests and staff.Prepare nightly reports and handovers to the morning management team.Ensure compliance with hotel policies, procedures, and service standards at all times. Be the point of contact for emergency situations including medical issues, fire alarms, or other critical incidents.

Senior GSA cum leader of concierge tại Novotel Hanoi Thai Ha

Greet and welcome guests upon arrival. Check guests in and out efficiently and accurately. Handle guest inquiries and resolve any issues or complaints. Provide information about hotel amenities, services, and local attractions. Process reservations and manage room assignments. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Handle payments and process transactions. Maintain accurate records and update guest information. Assist with luggage and other guest requests. Ensure the front desk area is clean and organized. Follow hotel policies and procedures. Promote hotel services and amenities to guests. Assist with special requests and VIP services. Monitor and respond to guest feedback. Provide concierge services as needed. Support other departments as required. Maintain a professional and friendly demeanor at all times. T9/2023-Now Participate in training and development programs. Adhere to health and safety regulations. Contribute to a positive team environment.

Bell Captain - Acting Concierge Supervisor tại Dolce by Wyndham Hanoi Golden Lake

- Supervise and conduct training to bell staff - Ensure that all staffs are fully informed and knowledgeable on hotel facilities and its surrounding areas - Arranging Transportation.Delivering Message, Mail or Parcel to the Guest's Room. - Review the OCC forecast and arrange the roster for next week

Bellman/Concierge Team tại Melia Hanoi Hotel

- Uploading and Loading the Luggage. - Handling Guest Luggage on Arrival and Departure. - Entering and Leaving Guest's Room .Escorting and Directing Guest. Rooming the Guest. - Handling Lost and Found Items