NGUYỄN MINH HẢI

I to enter into a professional and international working
environment with new challenges and to dedicate all my abilities, to the development and prosperity
of the organization.

Main task
- Perform duties as a receptionist
- Ensure the accuracy of cashier related transactions in the front desk
- Support FOM in staff management, training new employees
- Ensuring customer satisfaction and building relationships with customers during and
after their stay at the hotel.
Housekeeping Supervisor (from 12/2021 to 2/2022)
- Allocate daily work to employees
- Check the cleanliness of the living room and floor area.
- Control and monitor the operation status of chemical equipment.
- Check the room, prepare for check-in and check-out guests incurred during the day.
- Arrange working schedule for employees.
- Handling situations when guests complain.

Main task:
- Allocate daily work to employees
- Check the cleanliness of the living room and floor area.
- Control and monitor the operation status of chemical equipment.
- Check the room, prepare for check-in and check-out guests incurred during the day.
- Arrange working schedule for employees.
- Handling situations when guests complain.
- Daily report to HKM about the work

Main task:
- Train, supervise, evaluate and discipline
- Assist with budgeting for the department.
- Prepare daily work for staff and follow up on the completion of tasks.
- Prepare daily, weekly, monthly and yearly cleaning schedules for respective items.
- Prepare monthly departmental report including: completed and outstanding Tenant
request/ requirements, and preventative maintenance. Summary & breakdown of monthly
departmental costs.
- Effective inventory control and associated budgeting duties.
- Regularly inspect all areas of the building, interior and exterior (including car parks) and
ensure all are cleaned and maintained to a high standard at all times.
- Satisfy tenant requirements quickly, efficiently and courteously.
- Create and maintain schedule to provide good service to meet tenant’s demand.
- Reasonably cooperate with and assist all staff in all problems with may occu

Main task:
- Assist Executive Housekeeper to efficiently manager the housekeeping
department to ensure that facilities and public areas are well maintained at all
time and stress on personal attention with prompt and personalized service to
all guests.
- Organize inventories with Accounts and General Store for linen, uniform and
fixed assets.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
- Attending and resolving guest complaints.
- Verification of supplies consignments.
- Organize on-the job training and evaluate its effectiveness.
- Responsible for the efficient provision of housekeeping and laundry services
through effective direction and supervision of staff in order to reach maximum
level of guest satisfaction.
- Responsible for cleanliness, orderliness and appearance of the entire Hotel.
- Ensure that rooms are made as per hotel standard.

lethimui79@yahoo.com - 0986 091 019

Thao.NguyenVan@ihg.com - 0868682386