Reception Supervisor & Housekeeping Supervisor tại DIC STAR HOTEL & RESORT VINH PHUC

1/2019 → 2/2022 (3 năm 1 tháng)

Đinh Tiên Hoàng, Khai Quang, Vĩnh Yên, Vĩnh Phúc

Main task - Perform duties as a receptionist - Ensure the accuracy of cashier related transactions in the front desk - Support FOM in staff management, training new employees - Ensuring customer satisfaction and building relationships with customers during and after their stay at the hotel. Housekeeping Supervisor (from 12/2021 to 2/2022) - Allocate daily work to employees - Check the cleanliness of the living room and floor area. - Control and monitor the operation status of chemical equipment. - Check the room, prepare for check-in and check-out guests incurred during the day. - Arrange working schedule for employees. - Handling situations when guests complain.

Housekeeping Supervisor tại FLAMINGO DAI LAI RESORT VINH PHUC

2/2022 → 9/2022 (7 tháng)

Ngọc Thanh, Phúc Yên, Vĩnh Phúc

Main task: - Allocate daily work to employees - Check the cleanliness of the living room and floor area. - Control and monitor the operation status of chemical equipment. - Check the room, prepare for check-in and check-out guests incurred during the day. - Arrange working schedule for employees. - Handling situations when guests complain. - Daily report to HKM about the work

Housekeeping Supervisor tại CROWNE PLAZA VINH YEN CITY CENTRE , an IHG Hotel

9/2022 → 5/2023 (7 tháng)

City, No. 396 Đ. Mê Linh, Street, Ward, Vĩnh Phúc

Main task: - Train, supervise, evaluate and discipline - Assist with budgeting for the department. - Prepare daily work for staff and follow up on the completion of tasks. - Prepare daily, weekly, monthly and yearly cleaning schedules for respective items. - Prepare monthly departmental report including: completed and outstanding Tenant request/ requirements, and preventative maintenance. Summary & breakdown of monthly departmental costs. - Effective inventory control and associated budgeting duties. - Regularly inspect all areas of the building, interior and exterior (including car parks) and ensure all are cleaned and maintained to a high standard at all times. - Satisfy tenant requirements quickly, efficiently and courteously. - Create and maintain schedule to provide good service to meet tenant’s demand. - Reasonably cooperate with and assist all staff in all problems with may occu

Housekeeping Supervisor tại L7 WEST LAKE HANOI BY LOTTE

5/2023 → / (2 năm )

Ngõ 683 Đ. Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội

Main task: - Assist Executive Housekeeper to efficiently manager the housekeeping department to ensure that facilities and public areas are well maintained at all time and stress on personal attention with prompt and personalized service to all guests. - Organize inventories with Accounts and General Store for linen, uniform and fixed assets. - Maintain par stock of guest supplies, cleaning supplies, linen and uniform. - Attending and resolving guest complaints. - Verification of supplies consignments. - Organize on-the job training and evaluate its effectiveness. - Responsible for the efficient provision of housekeeping and laundry services through effective direction and supervision of staff in order to reach maximum level of guest satisfaction. - Responsible for cleanliness, orderliness and appearance of the entire Hotel. - Ensure that rooms are made as per hotel standard.

Lê Thị Mùi - Executive Housekeeper

L7 WEST LAKE HANOI BY LOTTE

lethimui79@yahoo.com - 0986 091 019

Nguyễn Văn Thảo - Executive Housekeeper

CROWNE PLAZA VINH YEN CITY CENTRE , an IHG Hotel

Thao.NguyenVan@ihg.com - 0868682386