Linh Chu (Lucy)
Hotel Operation Manager
Experienced hospitality leader with 18+ years in hotel operations, property management, and customer service. Proven ability to lead cross-functional teams, drive revenue growth, oversee major upgrade projects, and enhance customer satisfaction. Adept in both hospitality and retail management, with a strong grasp of technical systems including Opera PMS and Microsoft Office.
Thông tin cá nhân
Họ và tên
Linh Chu (Lucy)
Giới tính
Nữ
Ngày sinh
31/07/1984
Địa chỉ
Đống Đa, Hà Nội
Cập nhật
15/08/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
40 - 50 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
I would always love to work in a dynamic and large family. A Place where people are given opportunities to shine, to grow and to succeed together !
Kỹ năng
-
Leadership 100%
-
Management 100%
-
Training and Development 100%
-
Hotel PMS 100%
-
Customer Service 100%
-
Problem Solving 100%
-
Time Management 100%
-
Project Management 100%
-
Data Analysis 100%
-
Administration 100%
-
Interview 100%
-
Computing 100%
Học vấn - Chuyên môn
Vietnam Commercial University
Hospitality & Tourism Management - Đại học - 2002 - 2006
Kinh nghiệm làm việc
QCI Manager cum Operations Manager tại Chain of boutique 4-star hotels, Hanoi, Vietnam
Hanoi - 1/2025 - Hiện tại
- Led quality assurance and operational consistency across all properties.
- Developed and implemented brand-wide SOPs to ensure service excellence.
- Monitored guest satisfaction metrics and drove continuous improvement.
- Coordinated cross-functional teams to optimize day-to-day operations.
- Conducted regular audits and staff training to maintain 4-star standards.
Business Development Manager tại Vegion Biotech Company
Hanoi - 10/2024 - Hiện tại
• Spearheading market expansion, revenue growth, and product strategy
• Ensuring compliance with regulations and product quality standards
• Dual-role as Customer Service Manager, elevating client satisfaction and loyalty
Front Office Manager tại Hanoi Daewoo Hotel
Hanoi - 7/2017 - 10/2024
• Led Front Office operations: Reception, Guest Relations, Concierge, Business Center, Operator, Driver.
• Managed SOP systems and training programs
• Project lead for multiple hotel upgrades
• Maintained high guest satisfaction scores through service excellence and issue resolution
• Directed team hiring, training, and performance appraisals
• Oversaw departmental budgeting and cost control
Duty Manager tại JW Marriott Hanoi
Hanoi - 8/2014 - 7/2017
• Served as property Manager on Duty, ensuring operations aligned with brand standard
• Served as Opera PMS Champion and led audits and membership program success for 3 years
• Handled guest escalations and coordinated service recovery
Customer Service Manager tại Vincom Megamall Royal City
Hanoi - 10/2013 - 4/2014
• Point of contact for tenant operations, including merchandising, contracts, and debt collection
• Supervised shop quality, marketing promotions, and tenant communications
• Managed tenant contracts and organized center-wide promotional activities
Assistant Operation Manager tại The Garden Shopping Center
Hanoi - 2/2012 - 10/2013
• Oversaw sales targets and retail performance; liaised with tenants on operations and marketing
• Managed reports, event planning, and service supplier performance
• Supervised contracts, tenancy issues, and quality control of retail space
Front Office Supervisor tại Sofitel Legend Metropole Hanoi
Hanoi - 2/2011 - 2/2012
• Supervised Reception and Guest Relations Team
• Maintained service quality at the lobby; executed shift reports and guest interactions
• Trained and evaluated team performance
Guest Service/ Front Desk Supervisor tại InterContinental Hanoi Westlake
Hanoi - 8/2007 - 12/2010
• Supervised Front Desk and Guest Service Team
• Coordinated internal/external communications and service requests
• Handled guest feedback and complaints
Thông tin tham khảo
Tran Trang Phuong Linh
Front Office Manager - Hanoi Daewoo Hotel
fom@daewoohotel.com - 0983047724
Nguyen Lan Quyen
General Director - Vegion Biotech Company
nguyenlanquyen@gmail.com - 0986333323
Bui Ngoc Anh
Acquisition & Assistance Assistant - USAID
Anbui@usaid.gov - 0903238891
Nguyen Van Anh
Executive Assistant to DCEO - Flamingo Hospitality Management
Anhnv3@flamingogroup.vn - 0946650577
Hoang Duc Duy
Assistant Front Office Manager - Capella Hanoi Hotel
Hoangducduy91@gmail.com - 0399288708