Linh Chu (Lucy)
Hotel Operations Manager
Accomplished hospitality leader with over 18 years of experience in international hotel brands and luxury properties, specializing in operational excellence, guest satisfaction, and brand standard compliance. Proven ability to manage large-scale Front Office and Rooms operations, lead multi-departmental teams, and oversee major upgrade projects in alignment with corporate brand expectations. Recognized for strong leadership in developing service culture, implementing SOPs, and maintaining high quality and consistency across all guest touchpoints. Highly proficient in multiple hotel management systems including Opera PMS, Opera Cloud, Smile PMS, Guestware, GuestVoice, TrustYou, HR and reservation systems, with deep understanding of both hotel and retail service operations.
Thông tin cá nhân
Họ và tên
Linh Chu (Lucy)
Giới tính
Nữ
Ngày sinh
31/07/1984
Địa chỉ
Đống Đa, Hà Nội
Cập nhật
28/11/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
40 - 50 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
I seek to work with a professional and well-structured organization that values integrity, teamwork, and long-term growth. I am motivated by environments that offer career advancement, recognition, and empowerment, where employees are treated with fairness, respect, and genuine care.
I believe in a workplace that operates like a dynamic, supportive family — where people are given the opportunity to shine, to grow, and to succeed together. I aspire to contribute my experience and passion for hospitality toward building a culture of excellence and shared success.
Kỹ năng
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Leadership 100%
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Management 100%
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Training and Development 100%
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Hotel PMS 100%
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Customer Service 100%
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Problem Solving 100%
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Time Management 100%
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Project Management 100%
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Data Analysis 100%
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Administration 100%
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Interview 100%
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Computing 100%
Học vấn - Chuyên môn
Vietnam Commercial University
Hospitality & Tourism Management - Đại học - 2002 - 2006
Kinh nghiệm làm việc
QCI Manager cum Operations Manager tại Minasi Hotels Group
Hanoi - 1/2025 - 9/2025
• Oversaw quality assurance and operational standards for a collection of boutique-style hotels within the group.
• Developed and rolled out brand-wide SOPs, service standards, and training programs to ensure uniform excellence.
• Conducted property audits, tracked feedback, and implemented corrective action plans.
• Coordinated multi-property operations and reporting, ensuring synergy and guest satisfaction across locations.
• Collaborated with owners and GMs to streamline cost efficiency and performance monitoring.
Front Office Manager tại Hanoi Daewoo Hotel
Hanoi - 7/2017 - 10/2024
• Led Front Office operations: Reception, Guest Relations, Concierge, Business Center, Operator, Driver.
• Managed SOP systems and training programs
• Project lead for multiple hotel upgrades
• Maintained high guest satisfaction scores through service excellence and issue resolution
• Directed team hiring, training, and performance appraisals
• Oversaw departmental budgeting and cost control
Duty Manager tại JW Marriott Hanoi
Hanoi - 8/2014 - 7/2017
• Served as property Manager on Duty, ensuring brand compliance and guest satisfaction.
• Opera PMS Champion; managed audits and Marriott Rewards performance.
• Oversaw VIP handling, guest recovery, and coordination between departments.
Customer Service Manager tại Vincom Megamall Royal City
Hanoi - 10/2013 - 4/2014
• Managed tenant operations, merchandising, and lease follow-ups for one of Vietnam’s largest retail complexes.
• Coordinated marketing campaigns and center-wide events.
• Served as communication bridge between tenants, service providers, and management.
Assistant Operation Manager tại The Garden Shopping Center
Hanoi - 2/2012 - 10/2013
• Oversaw daily retail performance, sales targets, and promotional events.
• Managed service suppliers, contracts, and tenant relations.
• Ensured consistent brand presentation and operational quality.
Front Office Supervisor tại Sofitel Legend Metropole Hanoi
Hanoi - 2/2011 - 2/2012
• Supervised Front Desk and Guest Relations operations, maintaining Sofitel luxury standards.
• Conducted shift briefings, guest engagement, and training.
• Supported PMS migration and staff transition from Fidelio to Opera.
Guest Service/ Front Desk Supervisor tại InterContinental Hanoi Westlake
Hanoi - 8/2007 - 12/2010
• Supervised Guest Service and Front Desk teams.
• Coordinated pre-opening setup and system configuration (Opera PMS).
• Oversaw guest feedback handling and service recovery.
Thông tin tham khảo
Tran Trang Phuong Linh
Front Office Manager - Hanoi Daewoo Hotel
fom@daewoohotel.com - 0983047724
Nguyen Van Anh
Operation Manager - Flamingo Hospitality Management
Anhnv3@flamingogroup.vn - 0946650577
Hoang Duc Duy
Front Office Manager - Capella Hanoi Hotel
Hoangducduy91@gmail.com - 0399288708