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Linh Chu (Lucy)

Linh Chu (Lucy)

Hồ sơ 5 sao 432 Lượt xem hồ sơ

Nữ, 31/07/1984, 41 tuổi

Đống Đa, Hà Nội

Cập nhật: 28/11/2025

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
40 - 50 triệu
Nơi mong muốn làm việc
Hà Nội, Hải Phòng, Đà Nẵng, Quảng Nam
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
500 - 999
Công việc mong muốn
Quản lý, điều hành, Tiền sảnh, Dự án BĐS/ Quản lý tòa nhà
Lĩnh vực
Khách sạn/ Khu căn hộ, Hàng không/ Sân bay, Dự án BĐS/ Quản lý tòa nhà

Giới thiệu bản thân

Accomplished hospitality leader with over 18 years of experience in international hotel brands and luxury properties, specializing in operational excellence, guest satisfaction, and brand standard compliance. Proven ability to manage large-scale Front Office and Rooms operations, lead multi-departmental teams, and oversee major upgrade projects in alignment with corporate brand expectations. Recognized for strong leadership in developing service culture, implementing SOPs, and maintaining high quality and consistency across all guest touchpoints. Highly proficient in multiple hotel management systems including Opera PMS, Opera Cloud, Smile PMS, Guestware, GuestVoice, TrustYou, HR and reservation systems, with deep understanding of both hotel and retail service operations.

Trình độ học vấn chuyên môn

Vietnam Commercial University

Hospitality & Tourism Management - Đại học

2002 → 2006

Kĩ năng

Leadership
Management
Training and Development
Hotel PMS
Customer Service
Problem Solving
Time Management
Project Management
Data Analysis
Administration
Interview
Computing

Kinh nghiệm làm việc

QCI Manager cum Operations Manager tại Minasi Hotels Group

1/2025 → 9/2025 (8 tháng)

Hanoi

• Oversaw quality assurance and operational standards for a collection of boutique-style hotels within the group. • Developed and rolled out brand-wide SOPs, service standards, and training programs to ensure uniform excellence. • Conducted property audits, tracked feedback, and implemented corrective action plans. • Coordinated multi-property operations and reporting, ensuring synergy and guest satisfaction across locations. • Collaborated with owners and GMs to streamline cost efficiency and performance monitoring.

Front Office Manager tại Hanoi Daewoo Hotel

7/2017 → 10/2024 (7 năm 3 tháng)

Hanoi

• Led Front Office operations: Reception, Guest Relations, Concierge, Business Center, Operator, Driver. • Managed SOP systems and training programs • Project lead for multiple hotel upgrades • Maintained high guest satisfaction scores through service excellence and issue resolution • Directed team hiring, training, and performance appraisals • Oversaw departmental budgeting and cost control

Duty Manager tại JW Marriott Hanoi

8/2014 → 7/2017 (2 năm 10 tháng)

Hanoi

• Served as property Manager on Duty, ensuring brand compliance and guest satisfaction. • Opera PMS Champion; managed audits and Marriott Rewards performance. • Oversaw VIP handling, guest recovery, and coordination between departments.

Customer Service Manager tại Vincom Megamall Royal City

10/2013 → 4/2014 (6 tháng)

Hanoi

• Managed tenant operations, merchandising, and lease follow-ups for one of Vietnam’s largest retail complexes. • Coordinated marketing campaigns and center-wide events. • Served as communication bridge between tenants, service providers, and management.

Assistant Operation Manager tại The Garden Shopping Center

2/2012 → 10/2013 (1 năm 7 tháng)

Hanoi

• Oversaw daily retail performance, sales targets, and promotional events. • Managed service suppliers, contracts, and tenant relations. • Ensured consistent brand presentation and operational quality.

Front Office Supervisor tại Sofitel Legend Metropole Hanoi

2/2011 → 2/2012 (1 năm )

Hanoi

• Supervised Front Desk and Guest Relations operations, maintaining Sofitel luxury standards. • Conducted shift briefings, guest engagement, and training. • Supported PMS migration and staff transition from Fidelio to Opera.

Guest Service/ Front Desk Supervisor tại InterContinental Hanoi Westlake

8/2007 → 12/2010 (3 năm 3 tháng)

Hanoi

• Supervised Guest Service and Front Desk teams. • Coordinated pre-opening setup and system configuration (Opera PMS). • Oversaw guest feedback handling and service recovery.

Mong muốn về công việc

I seek to work with a professional and well-structured organization that values integrity, teamwork, and long-term growth. I am motivated by environments that offer career advancement, recognition, and empowerment, where employees are treated with fairness, respect, and genuine care. I believe in a workplace that operates like a dynamic, supportive family — where people are given the opportunity to shine, to grow, and to succeed together. I aspire to contribute my experience and passion for hospitality toward building a culture of excellence and shared success.

Giải thưởng

Thông tin tham khảo

Tran Trang Phuong Linh - Front Office Manager

Hanoi Daewoo Hotel

fom@daewoohotel.com - 0983047724

Nguyen Van Anh - Operation Manager

Flamingo Hospitality Management

Anhnv3@flamingogroup.vn - 0946650577

Hoang Duc Duy - Front Office Manager

Capella Hanoi Hotel

Hoangducduy91@gmail.com - 0399288708

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