Phạm Thị Mỹ Nhi
Reservation Supervisor
Motivated with an open mind, a passion for the hospitality industry. I am also hardworking, determined and sociable. My curiosity and quick-learning skills allow me to adapt to any environment and new situations. I am seeking opportunities to make a meaningful impact, continuous learn and in order to achieve my goal to grow within the Reservation department.
Thông tin cá nhân
Họ và tên
Phạm Thị Mỹ Nhi
Giới tính
Nữ
Ngày sinh
23/09/2000
Địa chỉ
Ninh Hòa, Khánh Hòa, Việt Nam
Cập nhật
18/07/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
To work in a 05 star professional environment
Kỹ năng
-
Tin học văn phòng 100%
-
Quản lý 80%
-
upselling 100%
-
Giải quyết phàn nàn 80%
-
Lắng nghe và xử lý tình huống 100%
Học vấn - Chuyên môn
NHA TRANG UNIVERSITY
ENGLISH LINGUISTICS- FACULTY OF FOREIGN LANGUAGES - Đại học - 2018 - 2022
Kinh nghiệm làm việc
Reservations Agent tại Zannier Bai San Ho
Đăk Lăk - 7/2025 - 6/2026
• Processes reservations by mail, telephone, online channels, central
Reservation.. from the sales office, other departments, and travel agents.
• Administer all reservations, cancellations and no-shows/ Pick up reports/
Maintain a daily and monthly reporting (forecast/ RN pick up,..)
• Responds to all guest reservation requests in order to ensure guests comfort,
satisfaction and safety.
• Assists and prepare in groups pre-arrival process
• Update No-shows and cancellations on all OTA'
s without fail to avoid and
unwanted commissions.
• Handles any request for pre- booking of F&B experiences, transportation,
activities , Day pass, Photoshooting promptly and accurately. Details are shared
with the concerned department or third party accurately.
• Keep track Tentative / Provisional bookings entered on the system and follow
up done for deposits/guarantee.
• Records and files all reservation correspondence on prescribed folders
Reservations Supervisor tại Pax Ana Dốc Lết Resort & Spa
Khánh Hòa - 7/2026 - /
• Oversee all reservation activities to ensure an efficient organized system of
booking rooms, maximizing occupancy and revenue
• Ensure prompt and professional responses to reservation requests, inquiries,
and guest communications.
• Supervise and guide the reservations team in daily operations to maintain
high service standard
• Monitor the inventory, control allotment of commitment, the number of rooms
for the group
• Analyze occupancy levels, and reservation trends to support selling strategies
• Maintain a daily and monthly reporting (forecast/ RN pick up,..)
• Coordinate closely with Front Office, Residences, Housekeeping, Sales, and
other departments regarding room status, guest arrivals, VIPs, and special
requests to ensure a seamless guest experience.
• Ensure all reservation policies, procedures, and company standards are
followed.
• Develop strategies to increase bookings and guest satisfaction.