Phạm Thị Mỹ Nhi
Reservation Supervisor
Motivated with an open mind, a passion for the hospitality industry. I am also hardworking, determined and sociable. My curiosity and quick-learning skills allow me to adapt to any environment and new situations. I am seeking opportunities to make a meaningful impact, continuous learn and in order to achieve my goal to grow within the Reservation department.
Thông tin cá nhân
Họ và tên
Phạm Thị Mỹ Nhi
Giới tính
Nữ
Ngày sinh
23/09/2000
Địa chỉ
Ninh Hòa, Khánh Hòa, Việt Nam
Cập nhật
07/02/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
To work in a 05 star professional environment
Kỹ năng
-
Tin học văn phòng 100%
-
Quản lý 80%
-
upselling 100%
-
Giải quyết phàn nàn 80%
-
Lắng nghe và xử lý tình huống 100%
Học vấn - Chuyên môn
NHA TRANG UNIVERSITY
ENGLISH LINGUISTICS- FACULTY OF FOREIGN LANGUAGES - Đại học - 2018 - 2022
Kinh nghiệm làm việc
OPERATOR/ RECEPTIONIST tại L'alya Ninh Vân Bay
Khanh Hoa - 7/2022 - 5/2023
• Resolve customer queries in a timely and accurate way through inbound call, or
directly meet at The Lobby with a prompt, caring and helpful attitude.
• Aware of the resort's latest information, promotion, packages relating to rooms
and other outlet to accurately introduce to guests
• Do Daily-manifest on Excel for resort's Operation
• Do Reports: Cash Flow, Return Guest, Safety Box Key, Money Exchange,...
• Follow-up information quickly and notify for the department concerned
• Read carefully the correspondence of the booking from Reservation in advance
one day to catch the highlight guest's information.
RESERVATIONS AGENT tại Zannier Bai San Ho
Phu Yen - 5/2023 - Hiện tại
• Processes reservations by mail, telephone, online channels, central Reservation..
from the sales office, other departments, and travel agents.
• Administer all reservations, cancellations and no-shows/ Pick up reports/
Maintain a daily and monthly reporting (forecast/ RN pick up,..)
• Responds to all guest reservation requests in order to ensure guests comfort,
satisfaction and safety.
• Assists and prepare in groups pre-arrival process
• Update No-shows and cancellations on all OTA's without fail to avoid and
unwanted commissions.
• Handles any request for pre- booking of F&B experiences, transportation, activities
, Day pass, Photoshooting promptly and accurately. Details are shared with the
concerned department or third party accurately.
• Keep track Tentative / Provisional bookings entered on the system and follow up
done for deposits/guarantee.
• Records and files all reservation correspondence on prescribed folders