Reservations Agent tại Zannier Bai San Ho

7/2025 → 6/2026 (11 tháng)

Đăk Lăk

• Processes reservations by mail, telephone, online channels, central Reservation.. from the sales office, other departments, and travel agents. • Administer all reservations, cancellations and no-shows/ Pick up reports/ Maintain a daily and monthly reporting (forecast/ RN pick up,..) • Responds to all guest reservation requests in order to ensure guests comfort, satisfaction and safety. • Assists and prepare in groups pre-arrival process • Update No-shows and cancellations on all OTA' s without fail to avoid and unwanted commissions. • Handles any request for pre- booking of F&B experiences, transportation, activities , Day pass, Photoshooting promptly and accurately. Details are shared with the concerned department or third party accurately. • Keep track Tentative / Provisional bookings entered on the system and follow up done for deposits/guarantee. • Records and files all reservation correspondence on prescribed folders

Reservations Supervisor tại Pax Ana Dốc Lết Resort & Spa

7/2026 → / (1 tháng)

Khánh Hòa

• Oversee all reservation activities to ensure an efficient organized system of booking rooms, maximizing occupancy and revenue • Ensure prompt and professional responses to reservation requests, inquiries, and guest communications. • Supervise and guide the reservations team in daily operations to maintain high service standard • Monitor the inventory, control allotment of commitment, the number of rooms for the group • Analyze occupancy levels, and reservation trends to support selling strategies • Maintain a daily and monthly reporting (forecast/ RN pick up,..) • Coordinate closely with Front Office, Residences, Housekeeping, Sales, and other departments regarding room status, guest arrivals, VIPs, and special requests to ensure a seamless guest experience. • Ensure all reservation policies, procedures, and company standards are followed. • Develop strategies to increase bookings and guest satisfaction.

The star of the month

11/2023

The star of the month

The Champion in Ring the Golden Bell of Product knowledge Competition

11/2023

The Champion in Ring the Golden Bell of Product knowledge Competition

The best Employee of Quarter 1

7/2024

The best Employee of Quarter 1