OPERATOR/ RECEPTIONIST tại L'alya Ninh Vân Bay

7/2022 → 5/2023 (10 tháng)

Khanh Hoa

• Resolve customer queries in a timely and accurate way through inbound call, or directly meet at The Lobby with a prompt, caring and helpful attitude. • Aware of the resort's latest information, promotion, packages relating to rooms and other outlet to accurately introduce to guests • Do Daily-manifest on Excel for resort's Operation • Do Reports: Cash Flow, Return Guest, Safety Box Key, Money Exchange,... • Follow-up information quickly and notify for the department concerned • Read carefully the correspondence of the booking from Reservation in advance one day to catch the highlight guest's information.

RESERVATIONS AGENT tại Zannier Bai San Ho

5/2023 → Hiện tại

Phu Yen

• Processes reservations by mail, telephone, online channels, central Reservation.. from the sales office, other departments, and travel agents. • Administer all reservations, cancellations and no-shows/ Pick up reports/ Maintain a daily and monthly reporting (forecast/ RN pick up,..) • Responds to all guest reservation requests in order to ensure guests comfort, satisfaction and safety. • Assists and prepare in groups pre-arrival process • Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. • Handles any request for pre- booking of F&B experiences, transportation, activities , Day pass, Photoshooting promptly and accurately. Details are shared with the concerned department or third party accurately. • Keep track Tentative / Provisional bookings entered on the system and follow up done for deposits/guarantee. • Records and files all reservation correspondence on prescribed folders

The star of the month

11/2023

The star of the month

The Champion in Ring the Golden Bell of Product knowledge Competition

11/2023

The Champion in Ring the Golden Bell of Product knowledge Competition

The best Employee of Quarter 1

7/2024

The best Employee of Quarter 1