Nguyễn Thị Thu Yến
Guest Relation Officer
More than 7 years’ progressive experience working in reception and front desk roles,
Always greeting guests with a warm smile, taking care of guests well, providing information and arranging reservations in a timely manner. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of hospitality and service to guests.
I’m finding a suitable position within an ambitious hotel where I will be able to continue to increase my work experience and develop my abilities.
Thông tin cá nhân
Họ và tên
Nguyễn Thị Thu Yến
Giới tính
Nữ
Ngày sinh
18/01/1995
Địa chỉ
201/65/27 Nguyễn Xí, P26, Quận Bình Thạnh
Cập nhật
12/03/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Seeking a position of Receptionist with a quality company in which to use my best customer service experiences and all of my good skills to help improve the business as a whole and to enhance my career in this field.
Kỹ năng
-
Lắng nghe và xử lý tình huống 80%
-
Giải quyết phàn nàn 80%
Học vấn - Chuyên môn
Binh Dinh College
English Language Teacher Education - Cao đẳng - 2013 - 2016
Kinh nghiệm làm việc
FRONT OFFICE SUPERVISOR tại AKOYA SAIGON CENTRAL HOTEL
HỒ CHI MINH - 10/2020 - /
• Do check in/check out for guest
• Receive/Control bookings from TA and OTA Partners, emails, walk-in, etc.
• Answer telephone calls and answer client’s emails
• Prepare bills, handle and process checkouts, take payments
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
• Arrange roster
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
RECEPTIONIST tại THE ONE HOTEL
HỒ CHÍ MINH - 6/2020 - 10/2020
• Do check-in, check-out for guests
• Manage room reservations using a computerized reservations system,
• Provide tour information and sell tours, tickets
RECEPTIONIST tại Cinnamon Hotel Saigon
HỒ CHÍ MINH - 3/2016 - 10/2019
Do check-in, check-out for guests
• Manage room reservations using a computerized reservations system,
• Receive/Control bookings from Travel Agencies and OTA Partners, emails, walk-in, etc.
• Provide tour information and sell tours, tickets
• Handle and resolve queries and problems of guests in a friendly manner
• Answer queries of guests about various information and services of the hotel
Front Office Supervisor tại Khách Sạn Akoya Saigon Central
Hồ Chí Minh - 10/2020 - Hiện tại
Do check in/check out for guest
• Receive/Control bookings from TA and OTA Partners, emails, walk-in, etc.
• Answer telephone calls and answer client’s emails
• Prepare bills, handle and process checkouts, take payments
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
• Arrange roster
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs