FRONT OFFICE SUPERVISOR tại AKOYA SAIGON CENTRAL HOTEL

10/2020 → / (4 năm 8 tháng)

HỒ CHI MINH

• Do check in/check out for guest • Receive/Control bookings from TA and OTA Partners, emails, walk-in, etc. • Answer telephone calls and answer client’s emails • Prepare bills, handle and process checkouts, take payments • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees • Arrange roster • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs

RECEPTIONIST tại THE ONE HOTEL

6/2020 → 10/2020 (3 tháng)

HỒ CHÍ MINH

• Do check-in, check-out for guests • Manage room reservations using a computerized reservations system, • Provide tour information and sell tours, tickets

RECEPTIONIST tại Cinnamon Hotel Saigon

3/2016 → 10/2019 (3 năm 7 tháng)

HỒ CHÍ MINH

Do check-in, check-out for guests • Manage room reservations using a computerized reservations system, • Receive/Control bookings from Travel Agencies and OTA Partners, emails, walk-in, etc. • Provide tour information and sell tours, tickets • Handle and resolve queries and problems of guests in a friendly manner • Answer queries of guests about various information and services of the hotel

Front Office Supervisor tại Khách Sạn Akoya Saigon Central

10/2020 → Hiện tại

Hồ Chí Minh

Do check in/check out for guest • Receive/Control bookings from TA and OTA Partners, emails, walk-in, etc. • Answer telephone calls and answer client’s emails • Prepare bills, handle and process checkouts, take payments • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees • Arrange roster • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs

Best employee of the year

1/2023

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