Nguyễn Vĩnh Hải Hà

Maintained strict hygiene and quality standards in food and beverage preparation and service.
Collaborated with kitchen staff to ensure seamless coordination and timely order delivery.
Responded to guest inquiries regarding menu options, dietary restrictions, and meal preparation.
Contributed to a positive guest experience through attentive service and personalized recommendations.

Oversaw room service operations, ensuring timely and accurate delivery of food and beverages.
Provided training to new staff on service standards, product knowledge, and handling guest inquiries/claims.
Managed guest complaints effectively, resolving issues promptly to maintain high levels of satisfaction.
Handled administrative tasks such as bookings, email correspondence, and phone inquiries with professionalism and efficiency.

Connecting and involving departments to organize events based on internal requests, such as training courses, masterclasses, competitions, and launching new menus.
Ensuring adherence to event planning processes, including venue setup, participants, and equipment management.
Collaborated with the culinary team to develop and feature a new menu and concept based on guest preference, driving excitement and engagement.
Master the craft with the team to achieve the best outcome with Four Seasons morale. “Reliable and always willing to go above and beyond to provide excellent service.”

Taking part in and Organising F&B in the Four Seasons Sydney Hotel based on clients/partners requests:
Communicate with all related departments to assist bathe banquetbanquet event order (BEO).
Provide personalized and custom recommendations based on guest preferences.
Arrange and plan the event following the Four Seasons system and process.
Manage and support the team to ensure the event goes smoothly and efficiently.
Involving in a rebranding and repositioning the hotel outlet’s concept, including activation, promotion, decoration, and menu development.
Contribute ideas into brand repositioning through innovative activation and promotional strategies.
Update the menu based on new concepts and promotions to engage with guests.
Implement strategies that increase guest traffic and boost event sales.
Achieved a 95% customer satisfaction rating, leading to increased repeat business via the Medalia system.
Lead and train team members on effective methods, operations, and procedures.

marco.rosati@fourseasons.com