Food and Beverage Attendant tại Fairmont Resort by MGallery

12/2020 → 10/2022 (1 năm 10 tháng)

Sydney

Maintained strict hygiene and quality standards in food and beverage preparation and service. Collaborated with kitchen staff to ensure seamless coordination and timely order delivery. Responded to guest inquiries regarding menu options, dietary restrictions, and meal preparation. Contributed to a positive guest experience through attentive service and personalized recommendations.

Room Service Supervisor tại Four Seasons Sydney

12/2020 → 10/2022 (1 năm 10 tháng)

Sydney

Oversaw room service operations, ensuring timely and accurate delivery of food and beverages. Provided training to new staff on service standards, product knowledge, and handling guest inquiries/claims. Managed guest complaints effectively, resolving issues promptly to maintain high levels of satisfaction. Handled administrative tasks such as bookings, email correspondence, and phone inquiries with professionalism and efficiency.

Restaurant Supervisor tại Four Seasons Sydney

10/2022 → 11/2023 (1 năm 1 tháng)

Sydney

Connecting and involving departments to organize events based on internal requests, such as training courses, masterclasses, competitions, and launching new menus. Ensuring adherence to event planning processes, including venue setup, participants, and equipment management. Collaborated with the culinary team to develop and feature a new menu and concept based on guest preference, driving excitement and engagement. Master the craft with the team to achieve the best outcome with Four Seasons morale. “Reliable and always willing to go above and beyond to provide excellent service.”

Bar Assistant Manager tại Four Seasons Sydney

11/2023 → 11/2024 (1 năm )

Sydney

Taking part in and Organising F&B in the Four Seasons Sydney Hotel based on clients/partners requests: Communicate with all related departments to assist bathe banquetbanquet event order (BEO). Provide personalized and custom recommendations based on guest preferences. Arrange and plan the event following the Four Seasons system and process. Manage and support the team to ensure the event goes smoothly and efficiently. Involving in a rebranding and repositioning the hotel outlet’s concept, including activation, promotion, decoration, and menu development. Contribute ideas into brand repositioning through innovative activation and promotional strategies. Update the menu based on new concepts and promotions to engage with guests. Implement strategies that increase guest traffic and boost event sales. Achieved a 95% customer satisfaction rating, leading to increased repeat business via the Medalia system. Lead and train team members on effective methods, operations, and procedures.

2024 Australia Finalist Bar

6/2024

Australia Bar Accociate and 50 Best Bar have collaborated to taste and test the service as well as drinks at Hotel Bar all in Sydney and other regions to find out the Best Hotel Bar of Australia

Top Chef/Bartender of APAC

7/2023

The competition is about showcasing the knowledge of traditional cuisine while following the 5-star service standard. At the same time, elevate the taste by using modern technique, but still keep the same character of the dish. Dish name: Pot Au Feu

Marco Rosati - Bar Manager

Four Seasons Sydney

marco.rosati@fourseasons.com