As Assistant Western Restaurant Manager and Acting Outlet Manager at Crowne Plaza Zhengzhou, I am fully responsible for the daily operations of the Italian restaurant “Mamma Mia” and assist in managing the Palm Court Café. During my tenure, I successfully improve overall restaurant performance in 2024 through strategic menu design, themed promotional events, and guest engagement initiatives. I work closely with the culinary team to develop innovative seasonal menus, which significantly enhance guest satisfaction and loyalty. At the same time, I lead and coach a diverse team to consistently deliver high standards of food and beverage service. In addition, I actively participate in budget management and profit and loss analysis, achieving effective cost control and profit growth while enhancing the guest experience. Previously, I gained extensive management experience at several high-end international hotels, including overseeing front office operations at Relais & Châteaux Hotel Castel Fragsburg in Merano, Italy, and delivering refined dining service to upscale guests at Enoteca Il Quartino, part of the Marchesi de’ Frescobaldi wine estate. I hold a First-Class Honours Bachelor's degree in International Hospitality Business Management from the University of Derby, UK, along with a Food & Beverage Management certificate from the International Hotel Management Academy (IHMA). With a solid academic background and rich professional experience, I am fluent in English, Italian, and German, and have basic communication skills in Chinese, allowing me to operate effectively in international and multicultural environments. With a strong foundation in both restaurant and front office management, I deeply understand the full spectrum of guest needs from check-in to dining. I excel in communication and problem-solving, and I efficiently coordinate cross-departmental resources to enhance guest satisfaction. Highly adaptable and committed to continuous self-improvement, I aim to further develop my leadership capabilities in a Restaurant Manager role. I believe that my international mindset and multilingual abilities will bring fresh energy and value.