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Dedicated hospitality professional with 3+ years of experience in luxury resorts and hotels, committed to delivering exceptional guest experiences and leading high-performing teams.
I aim to transition from a skilled Front Desk Agent to a Front Office Supervisor, where I can apply not only my hands-on experience in luxury hospitality but also my leadership mindset, guest complaint handling skills, and ability to guide new team members. I seek a professional and dynamic environment that fosters both personal growth and team excellence.
- Delivered personalized, high-end service to VIP guests in a luxury resort environment. - Acted as the main point of contact for guest experiences, often handling sensitive requests and last-minute changes. - Coordinated with other departments to ensure seamless guest journeys and consistent service standards. - Recorded and reported guest preferences and feedback for service improvement. - Assisted supervisors in shift briefings and task delegations.