Lam Pham
54 Lượt xem
Giới thiệu bản thân
As a dedicated Sales Administrator, I have experience in supporting sales operations, managing reservations, and coordinating with travel partners. With a strong sense of responsibility, a proactive approach, and great attention to detail, I strive to contribute to the success of my team through professionalism and a deep passion for the hospitality industry.
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.Thông tin cá nhân
- Họ và tên
- Lam Pham
- Giới tính
- Nữ
- Ngày sinh
- 29/10/2000, 24 tuổi
- Địa chỉ
- 37 Street, Ward 3, Go Vap Dis., HCM City
- Cập nhật
- 10/05/2025
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 5 đến 10 năm
- Vị trí
- Nhân viên
- Mức lương mong muốn
- Thỏa thuận
- Nơi mong muốn làm việc
- Toàn Quốc
- Ngoại ngữ
- Tiếng Anh (Khá)
Công việc mong muốn
Lĩnh vực
Kỹ năng
Mong muốn về công việc
Giải thưởng
Trình độ học vấn chuyên môn
College Of Foreign Economic Relation
Hospitality and Restaurant Business Administration - Cao đẳngKinh nghiệm làm việc
Sales Administrator cum Reservation tại Salinda Resort Phu Quoc Island
Vietnam*** Sales Administrator: - Responded to 95% of room availability and quotation requests from FIT clients and partners within 24 hours, ensuring accuracy and completeness. - Optimized room rate yield, achieving a 30% success rate during Winter 2024 (Nov 2024 – Mar 2025) by analyzing market demand and resort availability. - Managed OTA channels at a beginner level: updated inventory, set up and monitored OTA promotions and campaigns (Jan–Apr 2025) to minimize rate disparity, ensuring consistent pricing and allotment across platforms like Booking.com, Agoda, Traveloka, Ctrip,... - Effectively negotiated with vendors (e.g., SiteMinder, Lighthouse) to reduce monthly fees, contributing to measurable cost savings. *** Reservation Agent: - Handled reservations on Opera PMS (v5.6.19.6) with 97% accuracy, reducing maximum booking errors. - Observed booking patterns and shared timely insights to support rate and promotion strategies. - Ensure responded to 90% of direct inquiry within 24h, achieving a 33% direct booking conversion rate. - Managed booking changes, cancellations, and no-shows to minimize revenue loss, ensured 100% of OTA commissions were processed on time.
Google
Facebook
Zalo