Customer Service Specialist tại Nova FnB

3/2022 → 5/2025 (3 năm 2 tháng)

HCMC

+ Service Quality Management Segment - Guide and check the service status related to staff, food quality at the restaurants within the company system (Crystal Jade Palace, Sushi Tei, Dynasty House, Au Lac Do Brazil, Shri...) - Assist restaurant management in resolving customer issues - Support VIP, VVIP customers, and important partners - Summarize and report on service quality, daily customer feedback, provide solutions for customer complaints + Customer Service Segment - Assist customers through online channels, hotline, social media - Take reservations, provide information on promotions and offers to customers - Resolve customer complaints within allowed authority - Perform audits at restaurants according to the combined plan of the operations, sales & marketing department, and operations control committee - Assist the membership department, earn points for customers using FnB services

Captain Outlet tại Sheraton Sai Gon Hotel & Towers

3/2019 → 3/2022 (3 năm )

HCMC

Provide and serve food and beverage services for guests staying at the hotel and for customers using FnB services. Be well-versed in skills related to service, customer communication, sales, staff management, and reporting in a 5-star hotel environment.

Staff of the month

6/2025

Staff of the month

Nguyễn Xuân Bảo - Business Development Manager

Indining

bao.nguyen@idining.vn - 0903747058