Nguyễn Minh Duy

To develop my career in the hospitality IT sector by managing enterprise infrastructure and supporting resort operations with secure, compliant, and high-availability systems.
Dedicated to ensuring adherence to government regulations, software licensing, data protection, and cybersecurity standards, while continuously improving service quality and operational efficiency.

TECHNICAL EXPERTISE
Network Infrastructure & Platforms
- Cisco (Routing, Switching)
- HPE Aruba (Enterprise Core Switch)
- MikroTik (Router)
- Fortinet (FortiGate Firewall)
Network Performance & Monitoring
- Network monitoring & analysis tools (Zabbix, PRTG, SolarWinds)
- Bandwidth optimization & performance tuning
- High availability & uptime management
Security & Compliance
- System patching (Windows Server, firmware updates)
- Security hardening & vulnerability mitigation
- Firewall & VPN (FortiGate, IPSec, SSL VPN)
- Access control & network segmentation (VLAN)
Network Devices & Services
- Routers, Layer 2/3 Switches
- Firewalls & VPN
- Load Balancing
- QoS (Quality of Service)
Server & Systems
- Windows Server (AD, DNS, DHCP, File Server)
- Email Systems M365
- Virtualization (VMware / Hyper-V / Promox)
- Storage Systems & Backup
Hospitality & Operational Systems
- PMS: Smile PMS - OPERA PMS
- Guest WiFi Systems (Meraki , Unifi, Aruba, HPE, Ruskus)
- IPTV / VoIP / POS (basic support)/PBX Avaya, Alcatel.
Operations & Maintenance
- Preventive maintenance & system upgrades
- Troubleshooting & incident response
- 24/7 IT support (Guest & Staff)

Server & Network Systems
- Windows Server (AD, DNS, DHCP, File Services)
- Network Infrastructure (Cisco, Aruba, MikroTik, Fortinet)
- Core Network, LAN/WAN, Wireless Systems
CCTV & Surveillance
- CCTV Systems (Hikvision, Dahuag)
- Video Management System (VMS)
- IP Camera & Remote Monitoring
- ICT Infrastructure Projects
- Structured Cabling Systems (LAN/Data/Voice)
- Enterprise WiFi Deployment (Aruba, UniFi)
- Network Design & Implementation (Resort scale)
Monitoring & Troubleshooting
- Network Monitoring Tools (Zabbix, PRTG, SolarWinds)
- Performance Analysis & Optimization
- Incident Handling & Root Cause Analysis
Maintenance & System Upgrades
- OS Updates (Windows Server, Firmware)
- Patch Management & Security Configuration
- System Upgrade & Preventive Maintenance
Security & Compliance
- Firewall & VPN (FortiGate)
- System Hardening & Access Control
- Network Segmentation (VLAN)
Design & Marketing Tools
- CorelDRAW
- Adobe Photoshop
- Adobe Illustrator

TECHNICAL EXPERIENCE
Surveillance & Wireless Systems
CCTV Systems (Hikvision, Dahua)
- Secure Remote Monitoring (VPN, Port Forwarding)
- IT Operations & Infrastructure
- 24/7 IT Support (Guest & Staff)
Windows Server (AD, File Server, Email Systems)
- Data Storage & Backup Systems
- Hospitality IT Operations (Resort environment)
Network Analysis & Maintenance
- Network Assessment & Optimization
- Troubleshooting & Incident Response
- Performance Tuning & Reliability Improvement
Hospitality Systems
- PMS: Smile PMS (User Management, Configuration, Integration)
- OTA Platforms (Booking, Agoda, Travel Agent Systems)
- Reservation & Sales Support Systems
Security & Compliance
- Access Control & System Administration
- Secure System Configuration
- Basic Data Protection & Operational Compliance
Design & Marketing Tools
- CorelDRAW
- Adobe Photoshop
- Adobe Illustrator