109 Lượt xem
I am an experienced IT Technician specializing in network infrastructure, server management, and 24/7 technical support, particularly in the hospitality and resort sector. I have hands-on skills in configuring and maintaining IT systems including Cisco, HPE-Aruba, MikroTik devices, CCTV, Wi-Fi cameras, email and data servers. Beyond technical work, I support marketing with graphic design using CorelDRAW, Photoshop, and Illustrator, and assist sales and reservations through OTA and TA channels. I’m also experienced with hotel systems like Smile PMS. With a strong analytical mindset and proactive approach, I ensure stable, secure, and efficient IT operations that support business growth.
Network Infrastructure & System Administration Extensive experience in deploying, configuring, and maintaining enterprise-level network and server infrastructure. Proven expertise in managing systems across Cisco, HPE-Aruba, and MikroTik platforms to ensure stability, performance, and scalability. Network Performance & Reliability Monitoring Proactively monitor and analyze network and system performance to guarantee high availability, reliability, and optimal throughput. Skilled in identifying bottlenecks and implementing performance enhancements. Security Management & System Hardening Responsible for applying critical system updates including service packs, patches, hotfixes, and advanced security configurations to ensure compliance and protect against vulnerabilities. Advanced Network Device Configuration Proficient in configuring and deploying a wide range of networking devices and services, including routers, Layer 2/3 switches, firewalls, VPNs, load balancers, and QoS policies, tailored to enterprise requirements. Surveillance System Implementation (CCTV) Lead the design, installation, and support of CCTV systems to enhance organizational security and monitoring capabilities. Network Systems Analysis & Troubleshooting Conduct detailed analysis of existing network architectures to identify areas for improvement, execute troubleshooting procedures, and implement best-practice solutions. IT Maintenance & Infrastructure Upgrades Manage and execute scheduled maintenance and upgrade tasks to reduce downtime and support long-term infrastructure goals. Hotel Software Administration (Smile Software): Managed and maintained Smile PMS software, including user accounts, configuration, and integration with other hospitality systems.
Server & Network System Administration: Managed the full lifecycle of server and network infrastructure, ensuring high performance, availability, and security across all resort departments. CCTV & Surveillance System Management: Designed, installed, and maintained CCTV security systems to enhance property surveillance and safety operations. Network Architecture Rebuilding: Led the redesign and deployment of a robust, scalable network system using Cisco, HPE, and MikroTik technologies, optimizing connectivity and redundancy. ICT Project Oversight: Supervised and monitored the implementation of the entire ICT infrastructure for the Long Beach Best Western Plus Resort project, including structured cabling, wireless systems, and data/voice networks. System Performance Analysis & Troubleshooting: Performed in-depth analysis of network systems, identified critical issues, and implemented solutions to improve efficiency and uptime. Maintenance & Upgrade Planning: Executed routine and emergency maintenance tasks including OS updates, patches, security configurations, and system upgrades. Creative Design & Marketing Support: Designed marketing and promotional materials using CorelDRAW, Adobe Photoshop, and Illustrator to support branding initiatives and advertising campaigns for the resort.
Surveillance & Wi-Fi Camera System Setup: Planned and implemented a wireless camera system, ensuring optimal performance, coverage, and secure remote access abilities. 24/7 IT Support & Infrastructure Management: Delivered round-the-clock IT support for staff and departments. Administered core infrastructure including servers, email servers, and data storage systems to ensure continuity and eciency. Network System Analysis & Maintenance: Conducted regular assessments of the network architecture to identify improvements, enhance reliability, and troubleshoot performance issues. Creative Marketing & Design Support: Designed visually compelling marketing materials using CorelDRAW, Adobe Photoshop, and Adobe Illustrator, supporting both print and digital campaigns. OTA & Travel Agent (TA) Sales Support: Collaborated with the sales and reservations team to manage online travel agency (OTA) platforms and TA channels, optimizing room visibility and conversion rates. Hotel Software Administration (Smile Software): Managed and maintained Smile PMS software, including user accounts, configuration, and integration with other hospitality systems.