Đại học Văn hóa Hà Nội

Đại học Ngoại Thương

Nhân viên kỹ thuật hậu kỳ tại Công ty TNHH MTV Hãng phim tài liệu và Khoa học Trung Ương

Maintained and operated film production equipment, ensuring efficient workflow and high-quality production outputs. Assisted in post-production processes, including editing, sound synchronization, and visual enhancements. Coordinated with directors and production teams to ensure technical requirements were met for each project. Conducted routine maintenance on equipment to prevent downtime and ensure efficiency in film production.

Guest Service Supervisor tại Somerset West Lake Hà Nội

Acted as a primary point of contact for customer interactions, providing resolutions and gathering valuable feedback to refine guest services. Utilized advanced hotel management systems for operational excellence, including generating detailed reports and analytics for management review. Spearheaded staff training sessions to enhance customer service skills, fostering a culture of professionalism and empathy within the team. Coordinated cross-departmental activities to manage large group bookings and special events, ensuring seamless execution. Developed and implemented a guest loyalty program to increase customer retention and satisfaction. Regularly analyzed customer feedback to identify trends, implementing actionable solutions to address recurring issues and improve overall guest experience. Oversaw administrative functions such as inventory control, staff scheduling, and compliance with company policies. Managed operational budgets and optimized cost efficiency while maintaining high service standards.

Front Office Manager tại The Bloom Service Apartment

Supervised training, mentoring, and scheduling of front office staff, ensuring seamless operations and consistent customer satisfaction. Developed standard operating procedures (SOPs) for front desk operations, improving efficiency and consistency in customer service. Worked with the marketing team to promote special offers and loyalty programs, increasing customer retention and repeat bookings. Managed administrative tasks, including budgeting, tracking expenses, and preparing operational reports to support business decisions.

Front Office & Check Out Supervisor tại Công ty TNHH MM Mega Market

Managed daily cash handling, reconciled transactions, and monitored large-value cash flows securely. Implemented monitoring systems and conducted regular audits to prevent financial discrepancies. Ensured strict adherence to company policies and procedures in all cash-related activities. Resolved customer complaints across both online and offline platforms promptly and effectively. Ensured compliance with exchange, return, warranty, and promotional policies to build customer trust.

Chuyên viên hành chính tại CÔNG TY TNHH AEON VIỆT NAM - CHI NHÁNH TP. HỒ CHÍ MINH

Led a cross-functional team to manage store administration, budgeting, and cost control for smooth daily operations. Supervised merchandise receiving, stocktaking, and inventory accuracy across multiple departments. Oversaw facility maintenance, ensured cleanliness, organization, and workplace safety in warehouse and backroom areas. Negotiated with suppliers on pricing and service terms; handled issue resolution and maintained long-term vendor relationships. Collaborated and coordinated with service providers for service, security, and technical operations.