Hoàng Nhật Linh
Receptionist/Customer Service
With over 5 years of experience in customer service, having worked at an Old Quarter hotel, managed a homestay chain and a coffee shop, I have strong skills in communication, flexible problem-solving, and good English communication. I am eager to work in a professional environment to further enhance my skills and grow personally and professionally.
Thông tin cá nhân
Họ và tên
Hoàng Nhật Linh
Giới tính
Nữ
Ngày sinh
15/09/1996
Địa chỉ
Tây Hồ, Hà Nội
Cập nhật
23/08/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Discipline 100%
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Problem-solving 100%
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Flexibility 100%
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Teamwork 100%
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Independent 100%
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Proactive and responsiveness 100%
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Logic 100%
Học vấn - Chuyên môn
UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES
Hotel Management - Đại học - 2014 - 2018
Kinh nghiệm làm việc
Project Manager tại Amita Retreat
Hà Nội - Hòa Bình - 6/2025 - 8/2025
- Developed pricing for accommodation and additional services
- Established house rules, operational systems, and conducted staff training
- Coordinated housekeeping and additional guest services upon request
- Managed reservations, room rates, and provided guest consultation
- Planned maintenance, renovations, and ensured the quality of rooms and common spaces
- Controlled costs and managed supplies
Co-owner/Host tại Airbnb chain in the Old Quarter
Hà Nội - 8/2022 - 8/2025
- Managed daily operations: guest welcome, housekeeping coordination, check-in/check-out.
- Handled guest situations, resolved OTA reviews.
- Coordinated housekeeping and additional guest services upon request.
- Managed bookings, room rates, and online platforms (Airbnb, Booking, Fanpage...).
- Planned maintenance, renovation, and ensured space quality.
- Controlled expenses and supplies.
Host tại The Wooden Apartment
Hà Nội - 11/2021 - 1/2023
- Managed daily operations: guest welcome, housekeeping coordination, check-in/check-out.
- Handled guest situations, resolved OTA reviews.
- Coordinated housekeeping and additional guest services upon request.
- Managed bookings, room rates, and online platforms (Airbnb, Booking, Fanpage...).
- Planned maintenance, renovation, and ensured space quality. Controlled expenses and supplies.
Receptionist tại Anise Hotel Hanoi
Hà Nội - 10/2020 - 4/2021
- Welcomed guests, handled check-in/check-out procedures.
- Provided information about hotel services and nearby area.
- Coordinated with housekeeping and maintenance to ensure room readiness.
- Handled room reservations via phone, email, and OTAs.
- Managed guest records and prepared reports.
- Handled guest feedback and special requests professionally.
Host tại Milan Homestay
Hà Nội - 6/2018 - 3/2019
- Managed daily operations: guest welcome, cleaning coordination, check-in/check-out.
- Handled guest situations, resolved OTA feedback.
- Managed reservations, room pricing, and online channels. Planned maintenance and maintained room quality.
- Controlled expenses and materials.