Hoàng Nhật Linh
Hospitality
With over 5 years of experience in customer service, including work in Old Quarter hotels, managing homestay chains and a coffee shop, I have strong skills in communication, process building, problem-solving, and English communication. I am seeking a professional environment to develop skills further and grow my career.
Thông tin cá nhân
Họ và tên
Hoàng Nhật Linh
Giới tính
Nữ
Ngày sinh
15/09/1996
Địa chỉ
Tây Hồ, Hà Nội
Cập nhật
08/09/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Seeking an opportunity in the hospitality industry where I can apply my 5+ years of experience in guest services and operations management, while continuously enhancing my professional skills.
Kỹ năng
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Discipline 100%
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Problem-solving 100%
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Flexibility 100%
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Teamwork 100%
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Independent 100%
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Proactive and responsiveness 100%
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Logic 100%
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Operations 80%
Học vấn - Chuyên môn
UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES
Hotel Management - Đại học - 2014 - 2018
Kinh nghiệm làm việc
Project Manager tại Amita Retreat
Hà Nội - Hòa Bình - 6/2025 - 8/2025
– Built the pricing system for stays and additional services
– Established house rules, operating systems, and conducted staff training
– Coordinated housekeeping and supplementary services upon guest request
– Managed reservations, pricing, and guest consultations
– Planned maintenance, renovation, and maintained property quality
– Controlled costs and managed supplies
Operation Manager tại Airbnb chain in the Old Quarter
Hà Nội - 8/2022 - 8/2025
– Managed operations of 4-20 serviced apartments/homestays in Hanoi Old Quarter
– Managed and optimized OTA bookings (Airbnb, Booking.com), maintaining average occupancy of 80% in high season and 60% in low season
– Resolved guest feedback and maintained an average rating of 4.7/5 on OTA platforms
– Developed house rules, pricing system, operating procedures, and staff training
– Controlled costs and optimized budget for maintenance and renovation
Operation Assistant tại The Wooden Apartment
Hà Nội - 11/2021 - 1/2023
– Built operating procedures and managed daily operations of serviced apartments
– Handled guest issues and resolved feedback on OTA platforms
– Coordinated housekeeping and additional guest services as requested
– Managed reservations, room rates, and availability across OTA channels
– Planned maintenance, renovation, and ensured property quality
– Managed costs and supplies
Receptionist tại Anise Hotel Hanoi
Hà Nội - 10/2020 - 4/2021
- Welcomed guests, handled check-in/check-out procedures.
- Provided information about hotel services and nearby area.
- Coordinated with housekeeping and maintenance to ensure room readiness.
- Handled room reservations via phone, email, and OTAs.
- Managed guest records and prepared reports.
- Handled guest feedback and special requests professionally.
Host tại Milan Homestay
Hà Nội - 6/2018 - 3/2019
- Managed daily operations: guest welcome, cleaning coordination, check-in/check-out.
- Handled guest situations, resolved OTA feedback.
- Managed reservations, room pricing, and online channels. Planned maintenance and maintained room quality.
- Controlled expenses and materials.