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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
---|---|---|
Liên hệ thành công | 0 | Chưa có |
Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES
Hotel Management - Đại học
2014 → 2018
Kĩ năng
Discipline | |
Problem-solving | |
Flexibility | |
Teamwork | |
Independent | |
Proactive and responsiveness | |
Logic | |
Operations |
Kinh nghiệm làm việc
Project Manager tại Amita Retreat
6/2025 → 8/2025 (2 tháng)
Hà Nội - Hòa Bình
– Built the pricing system for stays and additional services – Established house rules, operating systems, and conducted staff training – Coordinated housekeeping and supplementary services upon guest request – Managed reservations, pricing, and guest consultations – Planned maintenance, renovation, and maintained property quality – Controlled costs and managed supplies
Operation Manager tại Airbnb chain in the Old Quarter
8/2022 → 8/2025 (3 năm )
Hà Nội
– Managed operations of 4-20 serviced apartments/homestays in Hanoi Old Quarter – Managed and optimized OTA bookings (Airbnb, Booking.com), maintaining average occupancy of 80% in high season and 60% in low season – Resolved guest feedback and maintained an average rating of 4.7/5 on OTA platforms – Developed house rules, pricing system, operating procedures, and staff training – Controlled costs and optimized budget for maintenance and renovation
Operation Assistant tại The Wooden Apartment
11/2021 → 1/2023 (1 năm 2 tháng)
Hà Nội
– Built operating procedures and managed daily operations of serviced apartments – Handled guest issues and resolved feedback on OTA platforms – Coordinated housekeeping and additional guest services as requested – Managed reservations, room rates, and availability across OTA channels – Planned maintenance, renovation, and ensured property quality – Managed costs and supplies
Receptionist tại Anise Hotel Hanoi
10/2020 → 4/2021 (6 tháng)
Hà Nội
- Welcomed guests, handled check-in/check-out procedures. - Provided information about hotel services and nearby area. - Coordinated with housekeeping and maintenance to ensure room readiness. - Handled room reservations via phone, email, and OTAs. - Managed guest records and prepared reports. - Handled guest feedback and special requests professionally.
Host tại Milan Homestay
6/2018 → 3/2019 (8 tháng)
Hà Nội
- Managed daily operations: guest welcome, cleaning coordination, check-in/check-out. - Handled guest situations, resolved OTA feedback. - Managed reservations, room pricing, and online channels. Planned maintenance and maintained room quality. - Controlled expenses and materials.