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Hoàng Nhật Linh

Hoàng Nhật Linh

Hồ sơ 5 sao bạc 191 Lượt xem hồ sơ

Nữ, 15/09/1996, 29 tuổi

Tây Hồ, Hà Nội

Cập nhật: 08/09/2025

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
N/A

Giới thiệu bản thân

With over 5 years of experience in customer service, including work in Old Quarter hotels, managing homestay chains and a coffee shop, I have strong skills in communication, process building, problem-solving, and English communication. I am seeking a professional environment to develop skills further and grow my career.

Trình độ học vấn chuyên môn

UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES

Hotel Management - Đại học

2014 → 2018

Kĩ năng

Discipline
Problem-solving
Flexibility
Teamwork
Independent
Proactive and responsiveness
Logic
Operations

Kinh nghiệm làm việc

Project Manager tại Amita Retreat

6/2025 → 8/2025 (2 tháng)

Hà Nội - Hòa Bình

– Built the pricing system for stays and additional services – Established house rules, operating systems, and conducted staff training – Coordinated housekeeping and supplementary services upon guest request – Managed reservations, pricing, and guest consultations – Planned maintenance, renovation, and maintained property quality – Controlled costs and managed supplies

Operation Manager tại Airbnb chain in the Old Quarter

8/2022 → 8/2025 (3 năm )

Hà Nội

– Managed operations of 4-20 serviced apartments/homestays in Hanoi Old Quarter – Managed and optimized OTA bookings (Airbnb, Booking.com), maintaining average occupancy of 80% in high season and 60% in low season – Resolved guest feedback and maintained an average rating of 4.7/5 on OTA platforms – Developed house rules, pricing system, operating procedures, and staff training – Controlled costs and optimized budget for maintenance and renovation

Operation Assistant tại The Wooden Apartment

11/2021 → 1/2023 (1 năm 2 tháng)

Hà Nội

– Built operating procedures and managed daily operations of serviced apartments – Handled guest issues and resolved feedback on OTA platforms – Coordinated housekeeping and additional guest services as requested – Managed reservations, room rates, and availability across OTA channels – Planned maintenance, renovation, and ensured property quality – Managed costs and supplies

Receptionist tại Anise Hotel Hanoi

10/2020 → 4/2021 (6 tháng)

Hà Nội

- Welcomed guests, handled check-in/check-out procedures. - Provided information about hotel services and nearby area. - Coordinated with housekeeping and maintenance to ensure room readiness. - Handled room reservations via phone, email, and OTAs. - Managed guest records and prepared reports. - Handled guest feedback and special requests professionally.

Host tại Milan Homestay

6/2018 → 3/2019 (8 tháng)

Hà Nội

- Managed daily operations: guest welcome, cleaning coordination, check-in/check-out. - Handled guest situations, resolved OTA feedback. - Managed reservations, room pricing, and online channels. Planned maintenance and maintained room quality. - Controlled expenses and materials.

Mong muốn về công việc

Seeking an opportunity in the hospitality industry where I can apply my 5+ years of experience in guest services and operations management, while continuously enhancing my professional skills.

Giải thưởng

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