Pham Nhu Quynh

Pham Nhu Quynh

Hồ sơ 5 sao vàng 314 Lượt xem

Giới thiệu bản thân

With one year of experience in luxury hospitality in Bangkok and Ho Chi Minh City, I have developed strong communication skills and a sincere passion for guest service. I feel truly happy when I can deliver exceptional service and create memorable moments for each guest. I am eager to contribute and grow in a dynamic environment that values training and professional development, where I can dedicate myself fully while continuing to improve. My goal is to build a long-term career in hospitality, making a positive impact on both guests and the team I work with.

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Thông tin cá nhân

Họ và tên
Pham Nhu Quynh
Giới tính
Nữ
Ngày sinh
18/05/2002, 23 tuổi
Địa chỉ
Ho Chi Minh City
Cập nhật
14/11/2025

Thông tin cơ bản

Kinh nghiệm làm việc
N/A
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Khá)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Customer Service
Effective Communication
Cultural Awareness
Adaptability

Mong muốn về công việc

I wish to grow my career in a dynamic and professional hospitality environment that provides training and development opportunities. My goal is to contribute with dedication and deliver exceptional service to every guest while continuously improving myself and supporting the success of the team.

Giải thưởng

Co-author at the 6th Young Scientists Conference, Industrial University of Ho Chi Minh City

8/2024

Presented full paper at the 6th Young Scientists Conference 2024, Industrial University of Ho Chi Minh City

Cooperative Education Program

2/2024

Cooperative Education Program – Student Exchange in Bangkok (Hospitality Training & Cultural Exchange)

Trình độ học vấn chuyên môn

Industrial University of Ho Chi Minh City

Bachelor of English Language - Đại học

GPA: 3.24/4.0 Honors: Awarded 70% Merit-Based Scholarship for two consecutive semesters Ranked in the Top 10% of the Department based on GPA performance Participated in the “Cooperative Education Program” at Kasem Bundit University, Thailand (06/2023 -02/2024) Co-author at the 6th Young Scientists Conference, Industrial University of Ho Chi Minh City (2024)

Kinh nghiệm làm việc

Lounge Attendant - Front Office Department tại Fusion Original Saigon Centre

Ho Chi Minh City, Vietnam

- Deliver personalized service for VIP guests at the executive lounge, ensuring comfort, satisfaction, and memorable experiences throughout their stay - Conduct courtesy calls to priority and high-profile guests, proactively addressing needs and providing tailored assistance - Manage daily guest list reports, maintaining accuracy and ensuring all departments were fully informed of individual preferences - Encourage and gather guest feedback during lounge and spa service, ensuring concerns are addressed promptly and insights are used to enhance overall experience Achievement: Recognized with STAR & Live It Original Awards May & June 2025 for outstanding guest service and exceptional dedication to guest satisfaction

Admin Assistant - Finance and Administration tại Newtimes Group of Companies

Ho Chi Minh City, Vietnam

Provided support with client inquiries, phone/mail communications, deliveries, and shipping management - Arranged accommodation, visas, and transportation for staff and expats, ensuring cost-effectiveness and timely approval - Supported HR with attendance logs, insurance records, and expats’ work permits; assisted Accounting with financial documents - Organized company events, including celebrations, charity activities, and team-building, enhancing employee engagement and internal culture

Guest Service Agent - Front Office Department tại The St. Regis Bangkok

Bangkok, Thailand

- Assisted in daily front desk operations, including guest check-in/out, room assignments, payments, and accurate reporting - Coordinated VIP bookings with attention to detail, arranging transport, spa treatments, cultural tours, and exclusive room preferences - Prepared guest experiences by managing special requests (e.g., dietary needs, honeymoons, anniversaries) and collaborating with relevant departments to ensure every detail was meticulously handled before arrival - Engaged with guests to collect real-time feedback, addressing concerns and ensuring immediate follow-up. Acknowledged for consistently enhancing guest experiences through attentive and effective problem resolution Achievement: Received excellent performance evaluation from the manager and achieved the highest grade for the internship Received official recognition from the hotel for completing an internship as a Guest Service Agent

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