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I am a Hospitality graduate from the University of Economics and Finance (UEF) with a major in Restaurant and Curlinary Management. Driven by a deep passion for the F&B industry, I have developed a solid foundation in European cuisine and wine knowledge, alongside proficiency in management systems like SMILE and OPERA PMS. I am a disciplined, adaptable professional who thrives in team environments and is committed to delivering exceptional guest experiences that consistently exceed expectations.
1. Deliver professional service in a Fine Dining European restaurant setting. 2. Mastered service procedures, table setup, and European menu knowledge. 3. Enhanced guest satisfaction through proactive interaction and problem-solving. 4. Successfully performed upselling and cross-selling of wines and signature dishes based on guest preferences. 5. Experienced in the "Check-food" role to ensure dish quality and timing. 6. Proficient in using SMILE management software. 7. Expanded professional knowledge of Italian cuisine.
1. Experienced 5-star standard service operations in the Room Service department. 2. Collaborated effectively with team members to resolve guest issues promptly. 3. Gained proficiency in OPERA PMS management software.
1. Provided professional and efficient customer service. 2. Maintained beverage quality by strictly following standardized recipes. 3. Ensured high standards of food safety and workplace hygiene.
1. Prepared and processed ingredients according to restaurant standards and recipes. 2. Managed inventory, assisted with goods receiving, and maintained kitchen sanitation.