Huỳnh Bảo Trung

• Support the Front Office Manager in staff management, including recruitment,
training, and development.
• Assist Front Office Manager in built Standard Operating Procedure and training
to staffs.
• Develop and prepare departmental budgets and reports related to human
resources and equipment.
• Monitor and report pre-opening progress to the Front Office Manager.
• Assist the Front Office Manager in communicating and coordinating with
relevant departments.

Main responsibilities:
• Support the Front Office Manager in staff management, including recruitment,
training, and development.
• Assist in preparing budget reports, monthly operational reports, and
conducting staff performance evaluations.
• Coordinate and maintain effective communication with related departments
such as Housekeeping, Engineering, and Food & Beverage to ensure seamless
operations.
• Ensure the smooth and efficient daily operation of the Front Office
department.
• Handle guest complaints professionally and proactively to maintain high
levels of customer satisfaction.
• Plan and support customer experience initiatives, including monitoring and
responding to online guest feedback.
• Oversee, organize, and ensure all hotel services consistently meet or exceed
established standards.