Huỳnh Bảo Trung

Ensure the smooth and efficient daily operation of the Front Office Department.
Support the Front Office Manager in staff management, including recruitment, training, coaching, and employee development.
Assist in preparing budget reports, monthly operational reports, and conducting staff performance evaluations.
Oversee and organize hotel operations to ensure all services consistently meet or exceed established quality standards.
Coordinate and maintain effective communication with related departments such as Housekeeping, Engineering, and Food & Beverage to ensure seamless operations.
Handle guest complaints professionally and proactively to maintain high levels of customer satisfaction.
Plan and support customer experience initiatives, including monitoring and responding to online guest feedback and reviews.

Main responsibilities:
• Support the Front Office Manager in staff management, including recruitment,
training, and development.
• Assist in preparing budget reports, monthly operational reports, and
conducting staff performance evaluations.
• Coordinate and maintain effective communication with related departments
such as Housekeeping, Engineering, and Food & Beverage to ensure seamless
operations.
• Ensure the smooth and efficient daily operation of the Front Office
department.
• Handle guest complaints professionally and proactively to maintain high
levels of customer satisfaction.
• Plan and support customer experience initiatives, including monitoring and
responding to online guest feedback.
• Oversee, organize, and ensure all hotel services consistently meet or exceed
established standards.

• Support the Front Office Manager in staff management, including recruitment,
training, and development.
• Assist Front Office Manager in built Standard Operating Procedure and training
to staffs.
• Develop and prepare departmental budgets and reports related to human
resources and equipment.
• Monitor and report pre-opening progress to the Front Office Manager.
• Assist the Front Office Manager in communicating and coordinating with
relevant departments.