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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Toàn Quốc
Tiếng Anh (Giỏi), Tiếng Trung (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Duy Tan University
Bachelor of Hospitality Management - Khác
2018 → 2020
Kĩ năng
| Quản lý | |
| Giải quyết phàn nàn | |
| Training and Development |
Kinh nghiệm làm việc
Assistant Front Office Manager tại TUI BLUE/ROBINSON DA NANG
10/2025 → Hiện tại
Da Nang
Ensure the smooth and efficient daily operation of the Front Office Department. Support the Front Office Manager in staff management, including recruitment, training, coaching, and employee development. Assist in preparing budget reports, monthly operational reports, and conducting staff performance evaluations. Oversee and organize hotel operations to ensure all services consistently meet or exceed established quality standards. Coordinate and maintain effective communication with related departments such as Housekeeping, Engineering, and Food & Beverage to ensure seamless operations. Handle guest complaints professionally and proactively to maintain high levels of customer satisfaction. Plan and support customer experience initiatives, including monitoring and responding to online guest feedback and reviews.
Guest Experience/ Duty Manager tại TMS Hotel Da Nang Beach
6/2023 → 10/2025 (2 năm 3 tháng)
Da Nang
Main responsibilities: • Support the Front Office Manager in staff management, including recruitment, training, and development. • Assist in preparing budget reports, monthly operational reports, and conducting staff performance evaluations. • Coordinate and maintain effective communication with related departments such as Housekeeping, Engineering, and Food & Beverage to ensure seamless operations. • Ensure the smooth and efficient daily operation of the Front Office department. • Handle guest complaints professionally and proactively to maintain high levels of customer satisfaction. • Plan and support customer experience initiatives, including monitoring and responding to online guest feedback. • Oversee, organize, and ensure all hotel services consistently meet or exceed established standards.
Duty Manager (Pre-Opening) tại Grand Hyam Quy Nhon
6/2022 → 6/2023 (1 năm )
Quy Nhon
• Support the Front Office Manager in staff management, including recruitment, training, and development. • Assist Front Office Manager in built Standard Operating Procedure and training to staffs. • Develop and prepare departmental budgets and reports related to human resources and equipment. • Monitor and report pre-opening progress to the Front Office Manager. • Assist the Front Office Manager in communicating and coordinating with relevant departments.



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