Binh Phan

Seeking a senior operations or general management role where I can drive operational efficiency, strengthen teams, and deliver sustainable business results.

Completed a bridging distance-learning program while working full-time, strengthening academic foundations in business and management. The program emphasized self-discipline, independent study, and practical application of knowledge in real-world professional environments.

Oversaw day-to-day resort operations, acting as the key liaison between department heads and operational units to
ensure service quality, operational continuity, and issue resolution.
• Supervised and controlled operational standards across all departments, maintaining high levels of cleanliness, asset
condition, and guest experience within a villa-based resort community.
• Led front-of-house and cross-departmental training programs to elevate hospitality service standards and team
performance.
• Built and maintained strong working relationships with local authorities to support licensing, compliance, and
operational requirements.
• Supported revenue optimization through occupancy forecasting, rate strategy management, and coordination of
FIT, GIT, series, and MICE business segments.
• Developed and maintained strategic relationships with business partners, travel agents, and tourism stakeholders to
increase visitation and market visibility.

Supported the Chairman in strategic planning and execution of cultural tourism and amusement park development
initiatives at the Black Virgin Mountain Complex.
• Developed action plans and operational frameworks to enhance destination appeal, visitor experience, and tourism
volume.
• Prepared and managed annual human resources budgets to support operational readiness and workforce planning.
• Oversaw daily operational coordination and staff performance, ensuring compliance with company standards and
management directives.
• Promoted tourism development initiatives aimed at improving both visitor volume and service quality.
• Prepared monthly performance and operational reports for the Chairman in accordance with Sun World Holding’s
governance and reporting requirements.

Led pre-opening and full operational management of Le Palmier Hồ Tràm Resort, establishing the property as a
recognized destination within the regional leisure market.
• Drove revenue growth and market visibility through structured sales, marketing, and distribution strategies.
• Maintained strict cost control and budget discipline, ensuring efficient resource allocation and improved
profitability under annual operating plans.
• Strengthened operational performance by standardizing processes, improving service quality, and enhancing overall
guest satisfaction.
• Built and led cross-functional management teams, fostering accountability, operational stability, and sustainable
business performance.

Led strategic business planning and execution to deliver the 2025 revenue and profitability targets.
• Oversaw full operations of an 85-key boutique beachfront resort, including three private pool villas, ensuring
service quality, cost control, and asset standards.
• Directed sales and marketing strategies to strengthen brand positioning within the high-end leisure and resort
segment.
• Drove guest satisfaction and reputation performance through service excellence initiatives and targeted facility
enhancement programs.
• Coordinated cross-functional leadership teams to improve operational efficiency, financial performance, and overall
business sustainability.

jmanning@mcdonald.com.au - 0906203891