Executive Assistant Manager tại Sanctuary Residential Resort | Hồ Tràm – BRVT

3/2016 → 10/2018 (2 năm 7 tháng)

Việt Nam

Oversaw day-to-day resort operations, acting as the key liaison between department heads and operational units to ensure service quality, operational continuity, and issue resolution. • Supervised and controlled operational standards across all departments, maintaining high levels of cleanliness, asset condition, and guest experience within a villa-based resort community. • Led front-of-house and cross-departmental training programs to elevate hospitality service standards and team performance. • Built and maintained strong working relationships with local authorities to support licensing, compliance, and operational requirements. • Supported revenue optimization through occupancy forecasting, rate strategy management, and coordination of FIT, GIT, series, and MICE business segments. • Developed and maintained strategic relationships with business partners, travel agents, and tourism stakeholders to increase visitation and market visibility.

Acting General Manager tại | Sun World Holding Bà Đen – Tây Ninh

1/2019 → 12/2019 (10 tháng)

Việt Nam

Supported the Chairman in strategic planning and execution of cultural tourism and amusement park development initiatives at the Black Virgin Mountain Complex. • Developed action plans and operational frameworks to enhance destination appeal, visitor experience, and tourism volume. • Prepared and managed annual human resources budgets to support operational readiness and workforce planning. • Oversaw daily operational coordination and staff performance, ensuring compliance with company standards and management directives. • Promoted tourism development initiatives aimed at improving both visitor volume and service quality. • Prepared monthly performance and operational reports for the Chairman in accordance with Sun World Holding’s governance and reporting requirements.

General Manager tại Parami & Le Palmier Hồ Tràm Resort

12/2019 → 11/2024 (4 năm 11 tháng)

Việt Nam

Led pre-opening and full operational management of Le Palmier Hồ Tràm Resort, establishing the property as a recognized destination within the regional leisure market. • Drove revenue growth and market visibility through structured sales, marketing, and distribution strategies. • Maintained strict cost control and budget discipline, ensuring efficient resource allocation and improved profitability under annual operating plans. • Strengthened operational performance by standardizing processes, improving service quality, and enhancing overall guest satisfaction. • Built and led cross-functional management teams, fostering accountability, operational stability, and sustainable business performance.

General Manager tại Victoria Phan Thiết Beach Resort

11/2024 → 10/2025 (10 tháng)

Việt Nam

Led strategic business planning and execution to deliver the 2025 revenue and profitability targets. • Oversaw full operations of an 85-key boutique beachfront resort, including three private pool villas, ensuring service quality, cost control, and asset standards. • Directed sales and marketing strategies to strengthen brand positioning within the high-end leisure and resort segment. • Drove guest satisfaction and reputation performance through service excellence initiatives and targeted facility enhancement programs. • Coordinated cross-functional leadership teams to improve operational efficiency, financial performance, and overall business sustainability.

N/A

1/2026

Throughout my career, recognition has come through consistent operational results rather than formal awards. I am trusted to lead during challenging periods, stabilize operations, and deliver measurable improvements in performance, service quality, and team effectiveness. My work is reflected in sustainable outcomes and long-term organizational trust.

Mr. John Manning - Owner

Sanctuary Residential Resort | Hồ Tràm – BRVT

jmanning@mcdonald.com.au - 0906203891