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I am a final-year Hospitality Management student at Ton Duc Thang University with nearly 3 years of hands-on F&B experience. I possess strong English communication skills and excel in customer care, with a proven ability to proactively anticipate and effectively respond to guest requests to ensure the highest satisfaction. Additionally, I have a successful track record in upselling, contributing to a 10% revenue increase in my previous role. I maintain a positive, professional attitude and am eager to deliver exceptional guest experiences in a 5-star environment.
I am currently a final-year student. I have completed all theoretical coursework with a solid foundation in Food and Beverage Management and Consumer Behaviour. I am now seeking a professional environment for my graduation internship (expected in June-July 2026) to officially complete my degree.
Performed professional service steps for high-volume wedding events and functions with up to 500 guests. Collaborated closely with the kitchen team and other staff to ensure smooth event operations and timely service. Developed resilience and a proactive attitude in a fast-paced, high-standard hospitality environment.
Gained solid knowledge of mixology and spirits, assisting the main Bartender with ingredient preparation and bar area maintenance. Proficiently prepared classic cocktails and mixed drinks, ensuring consistent quality and service standards. Maintained inventory and bar tools to support high-volume night shift operations.
Excelled in customer care by proactively handling requests and resolving complaints to ensure 100% guest satisfaction. Applied effective upselling techniques and menu suggestions, contributing to a 10% increase in total sales. Managed daily setup and cleanup duties to maintain a professional 5-star atmosphere