Phạm Ngọc Khánh Ly
Tìm việc làm Tiền sảnh (Lễ tân, Giám sát)
A professional and customer-oriented Hotel Receptionist with solid knowledge of front office operations and service standards. Seeking to develop into a reliable front office staff member who can effectively handle guest requests and unexpected situations, ensuring a positive guest experience.
Highly adaptable and eager to learn hotel operating standards, PMS systems, and multilingual communication skills in a dynamic hospitality environment.
Thông tin cá nhân
Họ và tên
Phạm Ngọc Khánh Ly
Giới tính
Nữ
Ngày sinh
21/02/2002
Địa chỉ
Tây Hồ, Hà Nội
Cập nhật
07/04/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Giải quyết phàn nàn 100%
-
Quản lí thời gian 100%
-
Lắng nghe và xử lý tình huống 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
Học vấn - Chuyên môn
Đại học Bách Khoa Hà Nội
Tiếng Anh Khoa học Kĩ thuật và Công nghệ - Đại học - 2021 - 2025
Kinh nghiệm làm việc
Hotel Receptionist tại O'Gallery Premier Hotel & Spa (Oriental Hospitality Group)
Việt Nam - 3/2023 - 9/2023
• Conducted check-in and check-out procedures
• Managed shift documentation, cash reports, and fund control
• Provided guest support before, during, and after stay via direct service, email, OTA platforms (Agoda, Booking), and messaging apps
• Coordinated with departments to ensure smooth service delivery
• Supported other departments (Housekeeping, Restaurant, Spa, Bell Service) when required
• Monitored and resolved system or service-related issues affecting in-house guests
Hotel Receptionist & Pre-opening Support tại Salute Premium Hotel & Spa
Việt Nam - 9/2023 - 11/2023
Arranged and inspected facilities, guest rooms, and front desk equipment
• Supported pre-opening setup and internal operational procedures
• Assisted in developing guest reception processes and internal guidelines for new staff
• Coordinated with related departments to ensure smooth trial operations
Front Office Duties:
• Welcomed guests and handled check-in/check-out procedures
• Professionally resolved guest requests and complaints
• Assisted with reservations, service consultation, and guest care during stay
• Managed booking systems and accurately updated guest information
• Ensured service quality standards and guest satisfaction throughout operations
Front Office Supervisor tại Current Luxe Paradise Premium Hotel & Luxe Paradise Premium Suites Hotel
Việt Nam - 9/2025 - Hiện tại
• Supervise daily front desk operations including check-in, check-out, and guest services.
• Train and support receptionists and bell staff to maintain high service standards.
• Handle guest complaints and special requests professionally to ensure guest satisfaction.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Manage reservations, room assignments, and guest information using PMS systems.
• Monitor daily reports, occupancy, and guest feedback.
• Assist the Front Office Manager with staff scheduling and operational planning.