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Hospitality Learning & Development leader with extensive pre-opening experience and a strong background in psychology. Specialized in designing and implementing structured training frameworks aligned with international service standards, leadership capability building, and culture- driven performance development. Recognized for integrating psychological insight into service excellence training, employee engagement strategies, and management coaching to enhance operational readiness and long-term team performance.
Managed a team of 20 employees and oversaw daily school operations, including student services, activities, and admissions coordination. Designed and delivered Social Emotional Learning (SEL) curriculum for secondary and high school students.
Provide individual counseling support for students and staff. Facilitate group workshops on emotional well-being and preventive mental health practices.
Develop and implement annual training plans aligned with operational and service standards. Deliver orientation programs and service culture training for new hires. Design and facilitate soft skills and workplace well-being training programs. Conduct leadership development workshops for supervisors and department heads. Coordinate departmental training needs and ensure alignment with quality standards. Support HR functions including employee relations, internal communication, and engagement activities. Coordinate internship programs with departments and partner institutions.